Nayax Energy | Getting Started

Nayax Energy Core guides new Charging Point Operators through account setup, station creation, and payment configuration to launch an EV charging network.

General

Nayax Energy Guide Library

Everything Charging Point Operators need to run an EV charging network: account setup, station management, device setup, payments, smart charging, daily operations, and reports.

Simplify Payments. Maximize Loyalty.

On this page

Overview

Getting Started
Charging Station Management
VPOS Media Devices and Kiosks
Payments, Pricing and Receipts
Smart Charging
Daily Operations
Device Management Tabs
Reports and Analytics

Troubleshooting and Support

Welcome to Nayax Energy Core

Nayax Energy Core is the platform for running an EV charging network as a Charging Point Operator (CPO). This library covers the verified, live articles for setting up your account, managing charging stations and devices, configuring payments and pricing, running smart charging, handling daily operations, and reading reports.

Source note: This library reflects only articles confirmed live on nayax-u.nayax.com as of the July 2026 content audit. A separate set of titles in the source inventory did not resolve to a published page and are tracked separately for follow-up with the content owner.

Getting Started

Orientation, language settings, and locating your stations and devices for the first time.

Nayax Energy: Getting Started How to Change Language Settings How to Locate Your Charging Station How to Locate a Device Serial Number Access Device Page Device General Information Overview of Devices Tab Overview of Operator Tab Overview of Machine Tabs and Actions

Charging Station Management

Create, edit, and organize charging stations, charge point operators, and users.

How to Create a New Charge Point Operator (CPO) How to Create and Invite a New User in Energy Core How to Create a New Charging Station How to Edit Charging Station Configuration How to Create a Charger Point Group Setting Charge Point Attributes How to Create or Duplicate EV Charging Points in Bulk How to Set Charging Station Map View How to View Your Device Management Overview How to Set Business Days Preset Tabs for Your CPO How to View History Reports via Preset Tabs for Your CPO

VPOS Media Devices and Kiosks

Set up and activate VPOS Media 4 Mini, VPOS Media 5, EV kiosks, and VPOS Touch and Onyx devices.

How to Configure an Existing Charging Station to VPOS Media 4 Mini How to Create a New Charging Station with VPOS Media 4 Mini How to Activate a Public or Multi-Residential Charging Station How to Configure Plug and Charge How to Configure an EV Kiosk for VPOS Media How to Activate an EV Kiosk Device How to Set Up Internet Connectivity for an EV Kiosk Nayax Energy EV Kiosk Setup on VPOS Media 5 VPOS Media 5 Installation Guide How to Receive an E-Receipt: VPOS Touch and Onyx

Payments, Pricing and Receipts

Configure charging tariffs, session fees, and e-receipt delivery for your consumers.

Payments and Receipts: Overview How to Configure Charging Tariffs How to Configure Idle Tariff Fees for EV Sessions How to Configure Weekly Rates for EV Charging Stations How to Configure an E-Receipt Functionality How to Configure an E-Receipt: Operator Level How to Set Payment Preset Tab for Your CPO

Smart Charging

Load management and Spark integration for smarter, coordinated charging across your network.

How to Create a Smart Charging Profile How to Set and Assign Smart Charging Spark Integration: Nayax Energy Core How to Configure Spark Device Start for Charging Stations How to Configure Spark Remote Start for Charging Stations

Daily Operations

Reset, restart, and manage chargers remotely, and keep device software up to date.

How to Send a Soft Reset How to Send a Hard Reset How to Send Reset Actions How to Remotely Start or Stop a Charging Session How to Send a Trigger Message How to Set Charger to Available or Unavailable How to Update Device Version How to Remotely Disable or Enable Use of the EV Meter App How to Change Meter Values Interval

Device Management Tabs

Reference guides for each tab on the device management page in Nayax Energy Core.

Activity Log Tab Communication Tab History Tab Keep Alive Tab Move Devices Tab

Reports and Analytics

Transaction reports, dashboards, alerts, and the Dynamic Transaction Monitor.

Reports and Analytics: Overview Transaction Types (Color Legend) Options for Charging Station Dynamic Status Reports How to Generate an EV Last Sales Report How to Create a Preset in Dynamic Transaction Monitor How to Locate an EV Transaction in Dynamic Transaction Monitor Understanding the Dynamic Transaction Monitor How to View an EV Charging Per Period Report How to View an EV Charging by Session Report EV Dashboard Overview How to Generate a Receipt How to Create, Approve and Decline Refunds Energy Core Reports Overview How to View EV Last Alerts Map Widget Quick Actions on Core Dashboard

Troubleshooting and Support

Hardware return requests and support resources.

RMA: Return Material Authorization Request Form

Troubleshooting

I can't find the option to create a new Charge Point Operator.

My new charging station isn't appearing in the dashboard.

I invited a new user but they haven't received the invitation email.

I can't locate my device's serial number.

The getting started articles don't cover my specific question.

FAQ

How do I create my first charging station in Nayax Energy Core?

What is a Charge Point Operator (CPO)?

How do I invite a new user to my Energy Core account?

Where do I find my device serial number?

How do I change the language settings in Nayax Energy?

Who do I contact if I can't find what I need in the help center?

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