New Distributor Onboarding | Retail Core

Get up and running as a Nayax Retail Core distributor with this five-stage onboarding guide covering Nayax Core account setup, Admin Panel company creation, Retail Core configuration, ECR device familiarisation, and advanced features.

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Distributor Resources › Retail Core

New Distributor Onboarding | Retail Core

A complete stage-by-stage onboarding guide for new Nayax distributors setting up the Retail Core ecosystem, covering Nayax Core, the Admin Panel, Nayax Retail Core, and ECR devices.

👤 Distributors
📦 Nayax Retail Core
📦 Nayax Core
📦 ECR
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🎉

Welcome to Nayax Retail Core!

This guide walks you through every stage of setup from creating your Nayax Core account to activating devices and enabling advanced retail features. Follow the stages in order for a smooth go-live.

Introduction

The Four Systems You Will Work With

Nayax Retail Core uses four interconnected platforms. Understanding each one before you start will make the setup process much faster.

Nayax Core
Back-office management platformCreate companies, link devices, and manage your operator accounts. This is the foundation for all operations.
Nayax Retail Core
Retail management toolkitConfigure products, modifiers, promotions, memberships, and POS presets for retail and hospitality operations.
Nayax Admin Panel
Distributor and company managementExclusive to distributors and Nayax employees. Use to create and manage companies under your distributor account, and to access company logs.
ECR
Device operating systemThe on-device application that enables your Nova devices to function. Activated after the company setup is complete in Nayax Core and Nayax Retail Core.
Prerequisites

Before You Start

  • ✅ Your company has been registered with Nayax support and you have received your registration email from [email protected].
  • ✅ You have your distributor account credentials for the Nayax Admin Panel.
  • ✅ You have the device serial numbers for all Nova devices to be onboarded.
  • ✅ You have completed your agreement with Nayax and received confirmation of your distributor status.
ℹ️
Login note: Your login credentials are shared across Nayax Core and Nayax Retail Core. You will use the same email and password to access both platforms.
Stage 1 of 5

Setting Up the Nayax Core Account

Register the operator, configure machines for your devices and payment terminals, and activate the devices in Nayax Core.

💡
Tip: Complete Stage 1 in full before moving to Stage 2. Devices must be associated to a company in Nayax Core before they can be activated.
CORE
Create an OperatorSet up a new operator account in Nayax Core to register your company and prepare for device linking.
 
CORE
Configure a Machine for a DeviceCreate a machine record in Nayax Core and associate it with your physical Nova device.
 
CORE
Configure a Machine for the Nova Devices' Payment TerminalSet up the machine record for the payment terminal on Nova devices.
CORE
Configure a Machine for VPOST Payment Terminal
ACTIVATE
How to Activate a DeviceActivate your device in Nayax Core once machine configuration is complete.
Stage 2 of 5

Creating a Company in the Admin Panel

Use your personal distributor account in the Nayax Admin Panel to create the new company. The Admin Panel is exclusive to distributors and Nayax employees.

⚠️
Distributor access only: The Admin Panel is not accessible to standard operators. Each distributor has a personal account to create and manage companies under their authority.
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First time in the Admin Panel? Review the Admin Panel Dashboard Overview before creating your first company so you are familiar with the interface.
ADMIN
Admin Panel Dashboard OverviewFamiliarise yourself with the Retail Core Admin Panel layout and key navigation areas.
 
ADMIN
Create a New CompanyLog into the Retail Core Admin Panel and create a new company under your distributor account.
 
Stage 3 of 5

Setting Up the Company in Nayax Retail Core

Log into Nayax Retail Core using the credentials emailed to you, then configure your store, product catalog, modifiers, and POS presets in the correct order.

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Start here: Review the Dashboard Overview before entering company data so you understand where each piece of configuration lives.
RETAIL CORE
Dashboard OverviewFamiliarise yourself with the Nayax Retail Core interface and main navigation areas.
 
Step 2 - Modifiers

Modifiers are customisable options for products - for example, toppings, temperatures, or add-ons. Create modifier groups first, then individual modifiers, before linking to products.

MODIFIERS
Create ModifiersAdd customisable options to products such as toppings or add-ons. Create modifier groups first to organise options. 
 
MODIFIERS
Create a Modifier GroupGroup related modifiers together - for example, a food temperature group with options such as Medium Well, Well Done, and Rare. 
 
MODIFIERS
Link Modifiers to ProductsAssociate modifiers with products to offer customers more customisation choices at point of sale. 
 
MODIFIERS
Link Modifiers to Products Via GroupsAssign modifier groups to products for more flexible ordering and streamlined staff workflows.
 
MODIFIERS
Create ActionsDefine actions that guide product modifications - for example, "With", "Add", or "No" options when selecting modifiers. 
 
MODIFIERS
Set Up Modifier TemplatesCreate reusable modifier templates to speed up the process of applying modifiers to new products.
 
MODIFIERS
Set Up Prices for ModifiersAdd pricing to individual modifiers to account for extra costs associated with each modification, such as adding cheese to a product. 
 
MODIFIERS
Set Up Max and Min Selections for ModifiersLimit how many modifiers a customer can select - for example, a maximum of 2 free toppings on an ice cream. 
 
MODIFIERS
Duplicate Modifier GroupsCopy an existing modifier group as a starting point and add or remove specific modifiers instead of building from scratch. 
 
Stage 4 of 5

Understanding the ECR System

The ECR is the operating system running on your Nova devices. Before exploring advanced features, familiarise yourself with the ECR dashboard and the menu options available on-device.

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Accessing the ECR menu: To open the menu on the device, tap the three lines in the top corner of the screen.
⚠️
Article pending: The ECR Dashboard Overview article is in development. Contact your Nayax distributor manager for interim onboarding support.
Features available via the ECR menu
  • View Last Transactions
  • Open and Close Trading Day
  • Print an Exchange Receipt
  • Use an Exchange Receipt
  • Import Catalog from Nova Device
  • Add and Edit Products
  • Add and Edit Categories
  • Add and Edit Customer Profiles
  • Add and Edit Employee Profiles
  • Clock into Attendance Clock
  • View Company Reports
  • Adjust Printer Settings
  • Add Languages
  • Change Device Language
Stage 5 of 5

Advanced Features

Once your core setup is complete, use these features to drive customer engagement, manage employee performance, and run promotions.

Reference

Devices

Below is a summary of the Nova device range you will be working with as a Retail Core distributor.

⚠️
Device articles in progress: Individual device guides are being finalised. Links below will be updated when articles are published.
Nova Market
NOVA MARKET
How to Set a Screen Saver (Nova Market)Configure a screen saver on the Nova Market device. 
 
POS Devices
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Nova Modu
Article coming soon
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Nova 55 F
Article coming soon
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Nova Flip
Article coming soon
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Nova C4
Article coming soon
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Nova 156
Article coming soon
Kiosk
KIOSK
How to Set a Kiosk DisplayConfigure a screen saver on the Kiosk device.
 

Troubleshooting

FAQ

FAQ

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