Confirm the customer is enrolled in the membership group the promotion is linked to. Then check the promotion active date range and confirm it has not expired. Also verify the promotion applies to the product being purchased - some promotions are product-specific. If all settings look correct, sync the terminal and try again.

Check that the card identification feature is enabled for that specific terminal using the Enable Customer Access Card Identification guide. Confirm the customer card is linked to an active membership in Retail Core. If the card is correctly configured and still not recognised, contact your Nayax representative with the terminal serial number and the card details.

At least one membership group must exist before you can create a promotion. Go to the Customer Management section and create a membership group first using the How to Create a Membership Group guide, then return to set up your promotion.

Confirm the device has an active internet connection and that the card is correctly configured as a prepaid account in Retail Core. If the error persists, note the error message displayed on screen and contact your Nayax representative with the device serial number and the card reference.

A membership group is the category or tier you define - for example Staff, VIP, or Corporate Account. A customer membership is the individual enrolment that links a specific customer to one of those groups. Create the group first, then add customers to it.

Yes. Promotions in Retail Core are linked to specific customer groups, so you can run multiple simultaneous promotions targeting different segments. A staff discount and a VIP loyalty offer can both be active at the same time without affecting each other.

When enabled, customers tap or swipe their access card at the Nova Market terminal before selecting products. The terminal identifies the customer, applies any group-level pricing or promotions linked to their membership, and records the transaction against their account. You enable this feature per terminal in Retail Core.

Use the How to Check a Prepaid Card Balance guide to look up the balance directly on the Nova Market terminal. You need access to the Admin menu on the device. For account-level balance management, refer to the customer profile in Retail Core.

Yes. Promotions in Retail Core are applied at the customer group level. You need at least one membership group in place before you can create a promotion, because the promotion must be linked to a specific group to determine which customers receive it.