๐ Monyx Wallet | Getting Started
Everything operators need to manage Monyx Wallet in Nayax Core. Issue instant refunds, view consumer feedback, run loyalty campaigns, and manage mobile subscribers.
General
consumer engagement
Your consumer engagement layer built into Nayax Core
Operators configure everything in Nayax Core > Consumers. Consumers use the Monyx Wallet app to pay at machines, top up Prepaid cards, join loyalty campaigns, rate machines, and receive instant refunds.
Build loyalty
Punch card campaigns and revalue bonuses reward consumers and drive repeat visits.
Resolve issues fast
Issue instant virtual card refunds via SMS. Consumers claim credit directly in the app.
Hear your consumers
Read machine ratings and written reviews per device. Contact unhappy consumers directly.
Consumer-ready payment
Consumers pay, top up, and manage their balance -- no bank account required.
Set up refund message templates
Create the SMS messages sent to consumers when you issue a refund.
Issue a test refund
Run the complete refund workflow with a small amount to validate your setup.
Check your machine feedback
Review machine ratings in Last Alerts, filtered by event code 5011.
Create your first loyalty campaign
A buy-X-get-1-free punch card drives repeat visits and app engagement.
Configure a revalue bonus
Reward consumers who top up above a threshold. 10% on top-ups of 15+ is a common starting point.
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Getting Started Orientation, Monyx Wallet overview, and the quick-start path for new operators |
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Benefits of Monyx Wallet for Your Business
Explains how the Monyx Wallet app connects to Nayax Prepaid cards -- app top-up, revalue bonuses, and card management from a consumer perspective.
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Consumers
View machine ratings, read written reviews, and contact consumers directly from Nayax Core
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Navigate to a machine's Last Alerts tab, filter by Monyx Wallet event codes, open the event detail panel, and access consumer contact information to follow up.
Scenario
Navigate to a machine's Last Alerts tab, filter by Monyx Wallet event codes, open the event detail panel, and access consumer contact information to follow up.
Scenario
Configure a Product member price in Nayax Core. Member type prices for a product is a benefit you can provide to increase your consumers' loyalty to your business.
Scenario
Pull a transaction-level breakdown for a specific card, showing every purchase, revalue, and balance movement over a selected date range.
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Feedback event codes at a glance
TIP Filter Last Alerts by event code 5011 to see all machine ratings and written reviews from Monyx Wallet users.
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Refunds
Issue instant virtual card credits to consumers via SMS, directly from Nayax Core
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Two-part guide covering SMS template setup (Part A) and the full refund form -- operator, consumer mobile, refund amount, revalue options, and message selection (Part B).
Create, edit, and manage the pre-defined SMS messages used in the refund workflow. Covers the 80-character limit, multiple template management, and saving changes.
Access the Refund History log to audit all issued refunds. Covers filtering by date and operator, and exporting records to Excel.
Explains the business case for instant refunds, the different consumer profiles in a refund scenario, and how the end-to-end flow works from operator action to consumer claim.
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Refund workflow at a glance
1. Set up SMS template>2. Open Monyx Refund form>3. Enter consumer mobile + amount>4. Consumer claims in app
NOTEThe refund form cannot be submitted without at least one SMS message template saved. Always complete template setup before attempting a refund.
TIPExport refund history to Excel for auditing - Consumers > Monyx Refund > Export Refund To Excel includes dates, amounts, and operator details.
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Campaigns & Loyalty
Punch card programs, discount campaigns, and revalue bonuses visible to consumers in the Monyx Wallet app
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Nayax Prepaid includes a rewards system that incentivizes cardholders with reward bonuses. Configure up to three tiers with percentage or fixed-amount bonuses.
Complete field reference for the Nayax Core Campaign tab. Covers Campaign Info, Rules and Limits, Look and Feel, and all configuration fields for Punch Card and Discount campaign types.
How to Create an Online Punch Card Monyx Campaign
Prepaid and discount cards create opportunities for repeat business and special promotions. These tools help you build stronger relationships with your customers and increase their lifetime value.
General Article + FAQ
Learn how to create a Discount Campaign in Nayax Core. Configure discount type, target audience, eligibility rules, campaign limits, and schedule. Supports single and recurring durations.
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Campaign types at a glance
TIPA buy-5-get-1-free punch card drives 5 repeat visits before any reward is issued, is highly cost-effective, and is the most common starting campaign configuration.
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FAQ
FAQ
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