How to Create an Instant Refund via Monyx Wallet | Consumers
This guide would show you the steps to send your consumers a message for a refund via Monyx Wallet, using Nayax Core
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Video Guide
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Click Consumers
Image AttachedOn the Dashboard of your Nayax Core management suite click on the Consumers tab
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Click Monyx Refund
Image AttachedClick on the Monyx Refund tab from the drop down menu.
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Click Edit Predefined Message
Image AttachedIf it's the first time you create a refund, Click here to edit the message templates you will send to your consumers.
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Fill in Operator Name
Image AttachedType in your Operator name to locate.
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Created Templates
Image AttachedYou will see template messages you've created. If you didn't create messages yet you'll see an empty row.
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Create New Message Template
Image AttachedEnter the message you would like the consumer to see for the instant refund.
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Click Add New
Image AttachedOnce happy with you message click Add New as highlighted to create a new refund message. You can create a several templates and adjust the messaging for each case of refund. Note: There is an 80 character limit for messages.
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Click Submit Messages
Image AttachedClick on Submit Messages to save the changes.
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Click Create New Refund
Image AttachedNow, click Create New Refund to initiate the refund process.
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Fill in Operator Name
Image AttachedType in your Operator name and other fields to locate.
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Check Revalue Option
Image AttachedCheck the Cash or Credit Card Revalue box to for the consumer revaluation.
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Check Revalue Option
Image AttachedCheck the Cash or Credit Card Revalue box to for the consumer revaluation.
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Add Remark
Image AttachedHere you can add remarks for internal use.
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Select Message
Image AttachedSelect from the drop-down menu the SMS message templates to send to the consumer.
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Click Create New Refund
Image AttachedClick on Create New Refund to complete the refund process.
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ConfirmationMessage
Image AttachedA verification message will confirm that the refund message was sent to the consumer.
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Refund History
Image AttachedIf you scroll down the page you can see the Refunds History.
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