How to Create an Instant Refund via Monyx Wallet | Consumers
This guide would show you the steps to send your consumers a message for a refund via Monyx Wallet, using Nayax Core
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Video Guide
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Click Consumers
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On the Dashboard of your Nayax Core management suite click on the Consumers tab
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Click Monyx Refund
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Click on the Monyx Refund tab from the drop down menu.
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Click Edit Predefined Message
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If it's the first time you create a refund, Click here to edit the message templates you will send to your consumers.
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Fill in Operator Name
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Type in your Operator name to locate.
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Created Templates
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You will see template messages you've created. If you didn't create messages yet you'll see an empty row.
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Create New Message Template
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Enter the message you would like the consumer to see for the instant refund.
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Click Add New
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Once happy with you message click Add New as highlighted to create a new refund message. You can create a several templates and adjust the messaging for each case of refund. Note: There is an 80 character limit for messages.
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Click Submit Messages
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Click on Submit Messages to save the changes.
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Click Create New Refund
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Now, click Create New Refund to initiate the refund process.
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Fill in Operator Name
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Type in your Operator name and other fields to locate.
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Check Revalue Option
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Check the Cash or Credit Card Revalue box to for the consumer revaluation.
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Check Revalue Option
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Check the Cash or Credit Card Revalue box to for the consumer revaluation.
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Add Remark
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Here you can add remarks for internal use.
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Select Message
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Select from the drop-down menu the SMS message templates to send to the consumer.
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Click Create New Refund
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Click on Create New Refund to complete the refund process.
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ConfirmationMessage
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A verification message will confirm that the refund message was sent to the consumer.
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Refund History
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If you scroll down the page you can see the Refunds History.
Thank you!
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