MoMa | FAQ & Troubleshooting

Add the Sales Table widget to your Dashboard or machine analytics screen. It shows total sales filtered by time range and payment method. Use the Sales By Period widget to see how sales are distributed over a selected period — week, ten days, month, or year.

Add the Sales/Vend by Products for Period widget. View results as a bar chart or pie chart and filter by time period to identify trends over time.

Add the Sales/Vendors widget to your Dashboard. View as a bar chart or pie chart and filter by time period.

Add the Machines Alert widget. It shows active alerts in descending order by alert count. Tap any alert to navigate to that machine's alert list.

Add the Machine Rating widget to the machine's analytics screen. This widget shows ratings submitted by Monyx Wallet users for that machine.

Tap the Search icon (magnifying glass) on the Machines dashboard. You can search by operator name, machine ID, or machine name. Partial matches are supported.

Two options:

• Tap the FAB QR Code button to scan the Monyx sticker if you are standing in front of the machine.
• Switch to Map view on the Machines screen to see machines near your current location. Tap any machine on the map to view its details.

All three views show the same machines — the difference is how many are visible on screen at once. Full Size shows 2–3 machines, Compact shows 3–4, and List view shows 6–7. Use List view when managing a large fleet; use Full Size when you want more detail per machine at a glance.

Tap the gear icon on the Machines screen to open screen preferences. Drag and drop KPIs to reorder them, uncheck to remove, or tap Add KPIs to select additional KPIs to display.

KPIs on the Machines screen have a delay of a few minutes. For the most up-to-date data, open the machine and navigate to the machine analytics screen.

MoMa only shows machines assigned to operators your account has access to. If a machine is missing, confirm it is assigned to the correct operator in Nayax Core and that your account has access to that operator.

Tap the machine, go to the Settings tab, and select Machine Info. Update the Machine Name in the General tab or Actor ID in the Details tab. For location and GPS, select the Location tab. To update the machine photo, tap the camera button at the top of the Machine Info screen.

Tap the machine, then tap the yellow FAB button and choose More Actions > Attach Sticker. Use your phone's camera to scan the new sticker and approve the update.

Tap the yellow FAB button and select More Actions. Tap Reorder at the top to see the current four shortcuts. Drag and drop to rearrange them.

From the MoMa home screen, tap More in the bottom menu, then tap Notification Settings. Tap the + button to browse alert categories or select Popular Alerts for the most commonly used options.

On the machine screen, tap the Settings tab and select Alert Thresholds. Set your desired threshold values. Then tap Notification Subscription to choose how to receive the alert: push notification, email, or SMS.

Subscribe to the alert "Alert when machine stock level is below XX from par". Enter your desired stock threshold and activate your notification subscription.

Two options:

• Add the Active Boxes widget to your Dashboard to see how many machines are connected vs. disconnected at a glance.
• Subscribe to the alert "Alert when machine is silent for over XX hours" or "Alert when machine RSSI falls below 0-31".

Set MoMa notifications to high priority so alerts are delivered even in power saving mode:

• Android: Battery Settings > MoMa > Don't Optimize.
• iPhone: Settings > Notifications > MoMa > ensure all toggles are On.

Tap the machine, go to the Settings tab, and tap Parameters. Parameters are separated into sections for easy access.

On the machine Settings tab, tap Machine Info and scroll down in the General tab. Tap the Device or VPOS field to display a list of available devices and select the replacement.

Swipe an alert left to remove it individually, or open the alert and tap Dismiss. To clear all alerts at once, tap the three-dot menu at the top right of the notifications list and select Clear All Notifications.

An MDB code is the internal shelf number programmed on the vending machine's motherboard. A PA code is the physical selection button the customer presses to make a purchase. The product map links each PA code to its corresponding MDB code.

1. Make a purchase from each individual bin in order.
2. Each sale in the Last Sales tab shows a number in parentheses — this is the MDB code.
3. Match each MDB code to the PA code you pressed during that purchase.
4. Fill in the PA codes in the product map using this order to complete the map.

Tap the product you want to replace in the product map. When the screen opens, tap the two-arrow button next to the product name to select a different product.

Tap the product in the product map and update the price field. Price fields are separated by payment method.

Tap the FAB button at the bottom of the screen, select More Actions, then choose Create Picklist. Select one or more machines and configure options such as the minimum pick quantity and whether to estimate missing products for future visits.

Once generated, the picklist appears immediately. You can also view it by tapping View Picklist on the actions screen. Tap the pencil icon at the top of the picklist screen to edit the pick quantity for each product.

Yes. When submitting a refund request, select Partial Refund and enter the amount to return. The transaction remains active for the remaining balance. The amount must be greater than 0 and less than the full transaction value.

Any MoMa user with refund approval permissions on the relevant machine can approve or decline a request. This does not need to be the same person who submitted the request. Contact your Nayax account administrator if permissions need adjusting.

Refund Externally marks a transaction as already refunded through a third-party system — for example, the customer's bank. It prevents a duplicate refund from being processed in MoMa.

Once approved in MoMa, it can take up to 4 business days for the refund to appear on the cardholder's bank account. Processing times vary by bank.

No. Once fully refunded, the Request Refund option is no longer available for that transaction. Only transactions with a Settled status are eligible for refunds.

• Settled — Transaction processed and funds captured. Refunds and receipts available.
• Pending — Transaction still processing. Refund and receipt not yet available.
• Refund Requested — Refund submitted, awaiting approval.
• Refunded — Refund approved and processed.

Tap More in the bottom menu, then tap the User Settings icon at the top of the screen. Scroll down to the Language field and select your preferred language. You can also change how dates and numbers are displayed based on your region.

Tap More > User Settings icon, then scroll down to the Time Zone field. Enable the override toggle to allow manual time zone selection, then choose your time zone.

The DST setting cannot be manually updated from MoMa or Nayax Core. In MoMa the DST field is not displayed. In Nayax Core the field is visible but disabled. The setting is locked at both the Machine and Actor levels.

Log in to your Nayax Core account, open Account Settings, and click the Security and Login tab to make these changes.

The authenticator verifies your identity when logging in from a new device. To set it up, tap More > Authenticator, then enter the SMS code sent to your registered phone number. The next time you log in from a new device, MoMa will send a push notification to your phone — tap it to sign in immediately.

Swipe an alert left to remove it, or open the alert and tap Dismiss. To clear all alerts at once, tap the three-dot menu at the top right of the notifications list and select Clear All Notifications.

Set MoMa notifications to high priority so alerts are delivered even in power saving mode:

• Android: Battery Settings > MoMa > Don't Optimize.
• iPhone: Settings > Notifications > MoMa > ensure all toggles are On.