🧩Monitoring & Daily Operations | Nayax Core

Stay ahead of machine issues before your customers notice them. Monitor alerts, check machine health, generate status reports, and coordinate field teams - all from Nayax Core. Your daily operations toolkit starts here.

General

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Monitoring & Daily Operations | Nayax Core

Stop reacting and start running a proactive operation in Nayax Core, so you catch machine issues before your customers do. Monitor alerts, check machine health, generate status reports, and coordinate field teams, all from one place.

Operator / Distributor Nayax Core

Every hour offline is revenue you cannot recover

A machine that dispensed but went offline at 09:00 on a Friday is lost sales until someone notices. Monitoring tools exist to catch that before your customer does.

Overview

Your daily control layer in Nayax Core

ℹMonitoring & Daily Operations is the set of Nayax Core tools that give you real-time and historical visibility into every machine in your estate.
It covers three areas:
Alerts & Notifications (know when something needs attention)
Machine Status & Health (understand what each machine is doing)
Maintenance & Field Operations (coordinate your team efficiently)

💡 Why it matters: Cut unplanned downtime by catching faults before your customers do. Save field labour costs by dispatching based on data, not guesswork. Prove compliance and cash handling accuracy with a documented audit trail. Respond to customer experience issues (Monyx feedback) before they escalate.

Start Here If You're New

The two highest-frequency tasks

Begin with How to Set Up System Alerts: Machine Level and How to View a Machine Last Sales Report. These two guides cover the highest-frequency tasks for any operator and will give you an immediate picture of your estate's health.

Category 1 of 3

Alerts & Notifications

Know about issues before your customers do. Configure, view, and respond to machine alerts. Use these when you want to set up proactive notifications for a machine (or group of machines), review recent alert history, or investigate a specific customer feedback complaint tied to your Monyx Wallet loyalty program.

⚠️ If alerts are not configured at the machine level, Nayax Core will not notify you when a machine goes offline or encounters a payment failure. You will only discover the issue when a customer complains, or a field visit reveals it, both options cost more than the 5-minute setup.

How to View the Machine Last Alerts See the most recent alert history for any individual machine, ideal for pre-dispatch checks. How to Set Up System Alerts: Machine Level Configure which events trigger an alert for a specific machine: offline, low stock, and payment failure. How to View Feedback Alerts for Monyx Wallet: Specific Machine Review customer satisfaction feedback linked to your Monyx loyalty wallet for a given machine. How to Add a Machine's Rating Widget to Nayax Core Dashboard Surface customer satisfaction scores directly on your operations dashboard for at-a-glance visibility.

Category 2 of 3

Machine Status & Health

Real-time and scheduled reporting to understand what every machine is doing right now and what it did last week. Use these when you need a snapshot of recent sales for a specific machine, want to generate a detailed operational status report on demand, or want to schedule a recurring report so it arrives in your inbox automatically each morning.

💡 Schedule first, generate second:
If you find yourself generating the same Dynamic Status Report every morning, set it to schedule once and it will run automatically. Operators who schedule daily reports save an average of 15-20 minutes of manual checks per day across a 10-machine estate.

How to View a Machine Last Sales Report Pull a quick sales summary for any machine directly from the machine detail screen. How to Generate a Machine Dynamic Status Report Create a real-time operational snapshot of connectivity, payment status, and last transaction on demand. How to Schedule a Machine Dynamic Status Report Automate recurring status reports, daily or weekly, delivered to your inbox without manual effort. RSSI Signal Strength for VPOS Media Devices REFERENCE Understand and interpret connectivity signal readings for VPOS Media, essential for installation and relocation.

Category 3 of 3

Maintenance & Field Operations

Coordinate your field team and manage device administration. Use these when a technician is about to perform a cash collection (and needs a documented ticket), when a card transaction needs to be investigated by its unique identifier, or when a device needs to be reassigned to a different operator account.

⚠️ Administration-level action: Moving devices between operators is an irreversible account change. Always confirm the destination operator account before proceeding. If a device is moved incorrectly, transaction history and reporting may be split across two accounts.

How to Create a Cash Collection Ticket Log and document a cash collection event, creating a formal audit trail and updating your collection records. How to Locate a Card Unique Identifier Find the unique card ID for a specific transaction, essential for dispute resolution and transaction investigation. How to Move Devices Between Operators Reassign a VPOS or reader device from one operator account to another, used when transferring machines or restructuring accounts.

Additional Information

Quick Reference Card: Which Guide Do I Need Right Now?

Alerts
Something may have gone wrong	View Machine Last Alerts
Setting up notifications for the first time	Setup System Alerts
The customer complained about Monyx	View Feedback Alerts
Want dashboard visibility	Add Rating Widget
Status & Health
What did this machine sell?	Last Sales Report
Is this machine working right now?	Dynamic Status Report
Automate my morning check	Schedule Status Report
The machine moved, connection issues	RSSI Signal Strength
Field Ops
Technician collecting cash	Create Collection Ticket
Investigating a card dispute	Locate Card Unique ID
Transferring a device	Move Devices Between Operators

Frequently Asked Questions

FAQ

I set up alerts, but I'm not receiving any emails. What have I missed?

System alerts must be configured at the machine level, not just at the operator level. It's a common mistake to set notification preferences in account settings and assume alerts will flow through automatically. Use the How to Set Up System Alerts: Machine Level article to confirm the correct configuration point and verify that the notification email address is correctly assigned.

The Dynamic Status Report and the Last Sales Report show different figures. Which one is correct?

They're measuring different things. The Last Sales Report shows transaction-level sales data within a defined period. The Dynamic Status Report shows the machine's live operational state, connectivity, last heartbeat, and recent activity, not a financial summary. If you're comparing revenue figures, always use the Last Sales Report. If you're investigating connectivity or payment status, use the Dynamic Status Report.

My machine shows online in Nayax Core, but customers are reporting failed payments. What should I check?

A machine can show as online (heartbeat is connecting) while still having intermittent payment processing issues, most commonly caused by weak signal strength. Generate a Dynamic Status Report to check the RSSI reading, then cross-reference against the RSSI Signal Strength for VPOS Media Devices article. Also, check Machine Last Alerts for any connection interruption events that coincide with the reported failure times.

Can I move a device between operators and keep the transaction history?

Transaction history is tied to the operator account at the time of the transaction. When you move a device between operators, historical data remains accessible from the original operator account. Future transactions will be recorded under the new operator. This is important for reconciliation; confirm the cut-over date with both operators before proceeding. See How to Move Devices Between Operators for the full process.

How often should I be running my daily monitoring routine?

For a single-shift operation, a morning check before field dispatch is the minimum effective frequency. For high-footfall or 24-hour locations, configure automated alerts and schedule a Dynamic Status Report to run overnight, so when you open Nayax Core in the morning, anomalies are already flagged rather than discovered. Operators with 20+ machines typically combine both: a scheduled report for bulk review, and machine-level alerts for immediate escalation.

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