💳 Payment Configurations | Nayax Core

Set up payment methods, authorization flows, and pricing in Nayax Core so your payment systems run smoothly and meet every customer need.

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Overview Payment Methods Setup Payment Flows Offline Payments Digital Wallet Integration Commissions & E-Receipts Payment Disputes FAQ Troubleshooting

Payment Configurations Guide Library

Modern consumers expect flexible payment options. Learn how to leverage Nayax's payment processing capabilities to provide a seamless purchasing experience for your customers.

Simplify Payments. Maximize Loyalty.

Understanding Payment Configurations

Understanding payment configurations is vital for optimizing transaction processes and enhancing customer convenience. This library guides you through setting up various payment methods, configuring authorization flows, and establishing pricing structures. By mastering these settings, you can ensure that your payment systems run smoothly and meet diverse customer needs.

Payment Methods Setup

Add and manage the payment methods your machines accept at the machine or operator level, and handle the Cash Only display message.

How to Add Payment Methods Machine Level Enable a specific payment type, cash, card, or mobile, on one individual machine. Use this when a single location needs a different mix of options than the rest of your estate. How to Add Payment Methods Operator Level Set the default accepted payment types for every machine under an operator account in a single pass, for a consistent rollout across a large estate. Current live title: "How to Set Up and Manage Payment Methods Across Your Operation." How to Change a Cash-Only Message Customize the on-screen text shown when a machine only accepts cash, for example, during a card reader outage or at a cash-only pop-up location.

Payment Flows

Configure how and when a transaction starts, pre-selection, pre-authorization, default credit, incremental authorization, and two-tier pricing.

How to Configure Your Machine for Pre-Selection Payment Flow Let customers pick a product before tapping to pay, the classic vending flow: choose the item, then present payment. How to Configure Your Machine for Pre-Authorization Payment Flow Hold a card authorization before dispensing the product, reducing chargeback risk from failed or incomplete dispenses. How to Set Up Default Credit on your Machine Grant a starting credit balance so a transaction can begin before full authorization completes, useful for high-throughput settings like transit or quick service. How to Configure Incremental Authorization on a Machine Increase the authorized amount incrementally as a customer adds items, as is common in unattended retail, where the final basket size isn't known upfront. How to add Two-Tier Pricing to a Machine Offer two price points on the same product, for example, a lower member price and a standard price for everyone else. What is Default Credit? A Simple Guide A conceptual explainer covering when and why to use default credit, without the machine-level configuration steps, pair this with the how-to guide above.

Offline Payments

Keep accepting EMV Contactless and NFC payments even when connectivity drops, ideal for trains, buses, and high-traffic areas.

What are Offline Payments? A Simple Guide Explains how EMV Contactless and NFC payments can still be accepted when a machine briefly loses connectivity, for example, on a moving train or in a tunnel. Offline Payments Configurations Walks through enabling offline payments and setting the transaction limits that apply while a machine is disconnected.

Digital Wallet Integration

Add Monyx Wallet as a payment method, at the machine level or across your whole operation.

How to Add Monyx Wallet Payment Method Machine Level Enable Monyx Wallet as an accepted payment method for a specific machine. How to Add Monyx Wallet for a Payment Method Operator Level Turn on Monyx Wallet across every machine under an operator account in a single pass, instead of machine by machine.

Commissions & E-Receipts

Configure default commission rates and let customers receive a digital receipt on VPOS Touch and Onyx devices.

How to Configure Default Commissions Machine Level Set the commission percentage or fixed fee that a location partner or machine owner earns per sale. How to Configure an E-Receipt Machine Level Enable digital receipts so customers can receive them by email or SMS instead of, or alongside, a paper printout. How to Receive an E-Receipt on a VPOS Touch & Onyx Device The customer-facing steps for requesting a receipt directly from the payment terminal screen after a purchase.

Payment Disputes

Understand the chargeback process and how to protect your revenue when a customer disputes a transaction.

Guide to Payment Disputes: Get familiar with the chargeback process Explains each stage a disputed transaction goes through, from the customer's bank complaint to final resolution. Guide to Payment Disputes: Protecting Your Revenue at Nayax Practical steps to reduce chargeback losses, such as keeping clear transaction records and responding within your bank's deadlines.

FAQ

Constructed from the topic since the source has no FAQ block. Flagged accordingly.

What's the difference between Pre-Selection and Pre-Authorization payment flow?

Pre-Selection lets the customer choose a product before paying, the classic vending flow.
Pre-Authorization holds a card authorization before the product dispenses, which reduces chargeback risk from failed or incomplete dispenses.

What is Default Credit, and when would I use it?

Default Credit grants a starting credit balance, allowing a transaction to begin before full authorization completes. It's most useful in high-throughput settings like transit or quick service, where waiting for full authorization would slow things down.

Do I need to set up Monyx Wallet at both the machine and operator levels?

No, they're two separate paths for the same outcome. Operator-level rolls Monyx Wallet out across every machine under the account in one pass; machine-level turns it on for a single machine only.

How do I set up two-tier pricing on a product?

Two-tier pricing lets you offer two price points on the same product, for example, a discounted price for loyalty members and a standard price for everyone else. See How to add Two-Tier Pricing to a Machine for the setup steps.

What should I do if a customer disputes a transaction?

Start with Guide to Payment Disputes: Get familiar with the chargeback process to understand the stages involved, then follow Guide to Payment Disputes: Protecting Your Revenue at Nayax for practical steps like keeping clear transaction records and responding within your bank's deadlines.

Troubleshooting

Constructed from the topic and from facts surfaced during the hub build, since the source has no troubleshooting section. Flagged accordingly.

A machine is unexpectedly displaying a 'Cash Only' message.

Check the payment methods configured at the machine level first; a card or wallet method may have been disabled or may not have synced. If the message itself needs updating rather than the underlying config, use How to Change a Cash Only Message.

The same chargeback reason keeps appearing across multiple transactions.

Review Guide to Payment Disputes: Protecting Your Revenue at Nayax. Documentation practices, clear transaction records, and prompt responses to disputes are the main levers for reducing repeat chargebacks.

Offline transactions aren't appearing after the machine reconnects.

Check the Offline Payments Configurations settings, in particular the transaction limits that apply while a machine is disconnected. Transactions beyond the configured limit while offline may be declined rather than queued.

Can't find what you need?

Reach out to your local Nayax support team for help setting up a payment method or flow.

Contact Nayax Support

Payment Configurations Guide Library. Nayax U Help Center

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