Regional Guides › Nayax North America

Nayax US | Getting Started

New to Nayax US? This guide takes you through all four stages from KYC compliance to your first live transaction, so you're processing payments as fast as possible.

👤 Operators & Distributors
📦 Nayax US - Onboarding & Compliance
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You cannot take a card payment until your account is verified.

Most US operators are fully live within 5 to 7 working days of submitting their compliance documents.

Prerequisites

Before You Start

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US & Canada only: This guide applies exclusively to Nayax LLC operators onboarding in the United States. Operators in other regions should use their own regional Getting Started guide.
  • You are the authorized business owner or a person designated as an authorized representative on file. Verification cannot be completed by anyone else.
  • You have current business and personal information ready, including updated documentation if your legal name or ownership has changed.
  • You know the verification deadline stated in the notice Nayax sent you.
  • You have added [email protected] to your safe senders list. KYC confirmation emails, document upload links, and identity verification links all come from this address, and can land in spam.
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Miss your deadline and your account is restricted. Failure to complete verification by the specified deadline may result in restrictions on your account - including suspension of your ability to process payments or withdraw funds - and may ultimately lead to deactivation. Restrictions are lifted and full functionality restored at any time before termination, as soon as verification is complete.
Stage 1 of 4

Complete Your Compliance Check

KYC verification, AML documents, and contracts - nothing activates until this is done.

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Time limit: Your secure KYC form link expires 5 days after it's sent. Check your inbox and spam folder for an email from [email protected]; it arrives within an hour of your onboarding being confirmed. If the link expires, submit a new Compliance ticket to request a replacement - do not reuse the original link.
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Verification timeline: The Compliance team targets 5 to 7 business days. This depends entirely on the completeness of your documents. For KYC questions, contact Compliance directly - the US Onboarding team cannot access KYC status.
COMPLIANCE
Nayax US | Understanding the KYC Verification Process What the Compliance team checks, which documents are typically required, and why verification can take up to 5 to 7 business days.
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COMPLIANCE
How to Complete Your Nayax US Onboarding Agreement Step-by-step walkthrough of the 6-step onboarding form, from business information to digitally signing your contracts.
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COMPLIANCE
Nayax US | KYC Verification - Customer FAQs - coming soon Answers to the most common verification questions, from data privacy and document uploads to business structure.
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COMPLIANCE
Submit a Compliance Support Ticket - coming soon Request a replacement KYC link, or ask a question about your verification status directly.
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Stage 2 of 4

Activate Your Account

Core login, your Operator ID, and first sign-in are sent automatically after KYC approval.

Logging in to Nayax Core for the First Time Use the credentials emailed to you after KYC approval to sign in to Nayax Core.
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ADMIN
How to Identify Your Operator ID | Administration Your Operator ID is your unique account number - a 200 or 2000 series number.
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How to Set MoMa as a Multi-Factor Authentication Method Secure your Core account by using the MoMa app to approve logins.
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How to Set SMS as a Multi-Factor Authentication Method Receive a one-time code by text message each time you sign in to Core.
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Stage 3 of 4

Set Up Your Platform

Nayax Core portal, the MoMa app, users, machines, and real-time monitoring.

CORE
Getting Started with Nayax Core A full walkthrough of the Core portal - navigation, dashboard setup, and the key areas you'll use day to day as a US operator.
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OPERATIONS
Monitoring Daily US Operator in Nayax Core View real-time machine status, connection health, and sales activity across all your devices from a single screen.
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OPERATIONS
How to View Your Sales Summary Access a breakdown of card transaction totals by machine, date range, and product.
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OPERATIONS
Download MoMa for Android Install the MoMa app from Google Play to monitor machine connectivity, sales, and alerts.
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OPERATIONS
Download MoMa for Apple iOS Install the MoMa app from the App Store to monitor machine connectivity, sales, and alerts.
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Stage 4 of 4

Understand Billing & Support

Monthly fees, payout dates, invoices, chargebacks, and who to contact.

BILLING
How Your Monthly Billing Cycle Works Nayax pays your net card revenue into your bank account on the scheduled disbursement day of the month.
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BILLING
Understanding Your Monthly Service Fee and Bank Transaction Fee Your Monthly Service Fee covers device management and software access; your Bank Transaction Fee is based on card transaction volume.
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BILLING
How to Read Your Combined Billing Report Your monthly Excel report shows per-machine transaction totals, both invoice deductions, and the final net amount transferred to your account.
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BILLING
How to Submit a Finance or Billing Query Raise a billing dispute, query an invoice, or update your bank details by submitting a Finance case online.
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BILLING
What Is a Chargeback and How Do I Respond? A chargeback is a transaction dispute raised by a cardholder's bank. Time limits apply - email [email protected] promptly.
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Common Issues

Troubleshooting

I haven't received my KYC email. Click to expand ▾
Check your inbox and spam/junk folder for an email from [email protected]. The link is sent within an hour after onboarding is confirmed. If you still can't find it, submit a Compliance Support Ticket to request a replacement link - the US Onboarding team cannot access or influence KYC status.
My KYC secure link has expired. Click to expand ▾
Submit a new Compliance Support Ticket to request a replacement link. Once your new link arrives, complete the Agreement as soon as possible to avoid further delays to your activation.
I haven't received my Core login credentials. Click to expand ▾
Login credentials are sent automatically once KYC is approved. If you haven't received yours within 24 hours of approval, email [email protected] and include your Operator ID (your 200 or 2000 number) in the subject line.
Support

Contact Nayax US

📞 US Contact Directory - +1 (410) 666-3800
Ext 1Onboarding & KYC - [email protected]
Ext 2Technical Support - [email protected]
Ext 3Sales - [email protected]
Ext 4Finance, Admin & KYC - [email protected]
Ext 6Compliance - [email protected]
Additional contacts:
Shipping & Returns - [email protected] · General Support - [email protected] · Chargebacks - [email protected] (time limits apply - email promptly)