The VPOS Media 4 is Nayax's advanced payment terminal. It processes sensitive card data, so activation is required to meet PCI-PIN security requirements before it can accept payments. This ensures your terminal operates securely and in compliance with financial regulations.

Before activation, ensure that:
1. The device is properly assigned to your account
2. You have completed the KYC (Know Your Customer) process
3. You have access to an email address that is registered with your account

KYC (Know Your Customer) is a regulatory verification process that confirms your business identity before you can process payments. If you have submitted your business documentation and received confirmation from Nayax, you have completed KYC. If you are unsure of your status, contact Nayax Support to verify.

Log in to your Nayax Core dashboard and navigate to the Device Management section. Your VPOS Media terminal should be listed there with its serial number. If you don't see your device, contact Nayax Support for assistance. 

The registered email serves as a security verification method and will receive important activation codes and confirmation messages. It's also used for ongoing security notifications and terminal updates.

You must use an email address that is registered to your Nayax account - either one defined in Salesforce, associated with your Company Email account after KYC (up to five addresses), or defined for a User account in Nayax Core (excluding distributor accounts). Using an unregistered email will cause activation to fail.

Once all prerequisites are in place, activation typically takes 5 to 10 minutes. Allow additional time if you need to complete any email verification steps. If the process takes significantly longer, contact Nayax Support with your device serial number ready.

No. An unactivated VPOS Media 4 cannot connect to the payment network or process any transactions. This is a mandatory security measure. Follow this guide to complete activation before placing the terminal into service.

No. Once your VPOS Media terminal is activated, its security credentials are maintained automatically through software updates. In rare cases where a major security upgrade requires re-verification, Nayax will provide clear instructions directly to your registered account.

If you experience any difficulties during the activation process, contact your Nayax Technical Support. Have your terminal serial number ready to expedite assistance.