VPOS Media FAQs

VPOS Media 4 is Nayax's Android-based payment terminal for self-service retail. Activation is required for security and compliance. It supports bulk activation, onboarding, and retains credentials after updates.

FAQ

What is VPOS Media 4 and why does it need activation?

What are the prerequisites for activating my VPOS Media 4 terminal?

What is the KYC process and how do I know if I’ve completed it?

How do I check if my device is assigned to my account?

Why must the email address be assigned to my account?

What happens if I try to activate using an unregistered email address?

How long does the activation process take?

Where can I find the Serial Number?

What if I’m activating many devices at once?

Will my terminal work without activation?

Do I need to reactivate my terminal after software updates?

What is onboarding and why is it required after activation?

Who do I contact if I encounter issues during activation?

What makes VPOS Media 4 different from VPOS Touch or Onyx?

Do I need a new mount, backend, or training to upgrade?

Properties

Hardware

VPOS Media

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