Employees Management | Retail

This option is only visible to users with Administration-level access. Log in with an admin account or contact your system administrator to have the correct role assigned.

Confirm the user email address is correctly entered and that the account status is set to Active. The user should receive an invitation email with a temporary password - ask them to check their spam or junk folder if they have not received it. If the email still has not arrived, contact your Nayax representative to resend the invitation.

Check that the employee profile is Active and correctly linked to the relevant location or device. Also confirm the correct date range is selected in the attendance view. If records are still missing after checking these settings, contact your Nayax representative with the employee name and the date range affected.

Review the role assigned to the user under Administration and check the permissions set for that role using the Manage Access Permissions guide. Remove any permissions that do not match the user responsibilities, then save the role. Changes take effect at the user next login.

You need Administration-level access in Retail Core to create and edit employee profiles, roles, and permissions. If your account does not have this access, contact your Nayax representative or system administrator to have the correct role assigned.

Set up roles first, then create users, then assign permissions. Defining roles before creating users lets you apply a consistent permission set across multiple users in one action, which is faster and reduces the risk of configuration errors.

First create your absence categories in Retail Core using the Create Absence Reasons guide. Once categories are set up, you can log an absence against the relevant employee and select the appropriate reason from your list. This keeps your attendance records accurate and consistent across locations.

Yes. The How to Check My Attendance guide covers the self-serve view that lets individual employees review their own attendance records. Managers can view attendance across the team using the How to Check Employee Attendance guide.

Assign each user a role that matches their responsibilities, then use the Manage Access Permissions guide to fine-tune what each role can access. This lets you give counter staff access to sales functions without exposing reporting or admin settings, keeping your system secure and your team focused.