How to Create an Instant Refund via Monyx Wallet | Nayax Core

On the Dashboard of your Nayax Core management suite click on the Consumers tab

Click on the Monyx Refund tab from the drop down menu.

If it's the first time you create a refund, Click here to edit the message templates you will send to your consumers.

Type in your Operator name to locate.

You will see template messages you've created. If you didn't create messages yet you'll see an empty row.

Enter the message you would like the consumer to see for the instant refund.

Once happy with you message click Add New as highlighted to create a new refund message. You can create a several templates and adjust the messaging for each case of refund. Note: There is an 80 character limit for messages.

Click on Submit Messages to save the changes.

Now, click Create New Refund to initiate the refund process.

Type in your Operator name and other fields to locate.

Check the Cash or Credit Card Revalue box to for the consumer revaluation.

Check the Cash or Credit Card Revalue box to for the consumer revaluation.

Here you can add remarks for internal use.

Select from the drop-down menu the SMS message templates to send to the consumer.

Click on Create New Refund to complete the refund process.

A verification message will confirm that the refund message was sent to the consumer.

If you scroll down the page you can see the Refunds History.