Check that the Wi-Fi credentials (SSID and password) are entered exactly as they appear - passwords are case-sensitive. If the network requires a login portal (for example, a hotel or shared office network), the Nova Market cannot connect to it directly; a standard WPA2 password-protected network is required. If using a SIM card, confirm the SIM is activated and the antenna is correctly seated.

Wait 5 minutes and refresh the page - status updates are not instant. If the status still shows as Not Connected: confirm the kiosk has an active internet connection, restart the device, and log in again using the Nayax Core credentials guide.

If the issue persists, contact Nayax support with your device serial number and account details.

Admin Mode requires you to use the correct admin PIN or credential set up during the user permission configuration step. If no admin PIN has been set yet, complete the "How to Create and Set Permissions for Users" guide first.

If a PIN exists but is not working, contact the person who configured the admin access or raise a support request to reset it.

Check that the paper roll is correctly loaded using the "How to Install the Paper Roll in the Nova Market" guide - the paper must feed from the correct direction or the printer will not detect it. Then verify the printer settings are configured using the "How to Change Printer Settings" guide. If the printer still does not respond, power cycle the printer and the kiosk, then test again.

Allow up to 5 minutes for transaction data to appear in Reports > Transactions. If the transaction still does not appear after 5 minutes, confirm the device status shows Active in Nayax Core and that the machine configuration was applied correctly using the Nova Device Payment Terminal guide. A machine not correctly configured will process payments locally but fail to report them to the platform.

The device must be registered before it appears in the list.

Navigate to Devices > Add Device and enter the serial number printed on the back of the kiosk. If the serial number is not accepted, contact Nayax support - the device may not be assigned to your account yet.

After saving catalog changes, the kiosk needs to sync - this can take up to 15 minutes. If products still do not appear: check that each product is assigned to the correct category, confirm the product status is set to Active, and check that the category is assigned to this specific device.

Yes. Categories must exist before you can save a product  the catalog entry form requires you to select at least one category.

If you skip the category step, the product form will not submit. Complete - Create Product Categories before starting - Add Products to Catalog.

Yes. Employee profiles can be added or updated at any time and sync to the kiosk within 15 minutes. However, if no profiles exist when the kiosk goes live, no one can perform operator actions including refunds, cash drawer access, and restocking confirmation, until a profile is created and synced.

Run a test transaction end-to-end: select a product on the kiosk, pay with a contactless card, and check that the transaction appears in Reports > Transactions within 5 minutes. If the transaction appears with the correct product name and amount, your setup is complete.