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Nayax UK & Ireland | Getting Started

New to Nayax UK? Complete your KYC first - your device cannot take payments until verified. This guide takes you from compliance to your first live transaction.

General

Getting Started › UK

Getting Started with Nayax UK

New to Nayax UK? This guide takes you through all four stages from KYC compliance to your first live transaction, covering everything operators and distributors need to get up and running.

👤 Operators & Distributors
📦 Nayax Core
🌎 UK only
Jump to section
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Your device is ready, now let's get it live!

You cannot take a card payment until your account is verified. Most UK operators are fully live within 5 to 7 working days of submitting their compliance documents.

Stage 1 of 4

Complete Your Compliance Check

KYC verification, AML documents, and contracts, nothing activates until this is done

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Your secure link expires in 5 days. Check your inbox and spam folder for an email from [email protected]. It will arrive within an hour of your onboarding being confirmed. Complete the Agreement within 5 working days. If the link expires, submit a new Compliance ticket to request a replacement.
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Distributors: The KYC email goes directly to your customer's registered email address, not to you. Brief your customer before device delivery so they know to check their inbox, including junk/spam, on the day of their order.
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Verification timeline: The Compliance team targets 5–7 working days. This depends entirely on the completeness of your documents. Provide everything correctly the first time. For KYC questions, contact Compliance directly; the UK Onboarding team cannot access KYC status.
Compliance
Complete Your Service Agreement, Clearing Agreement, and KYC/AML DocumentsSign your contracts and submit your identity and business documents through the secure MVSI portal. Required before any device can be activated.
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Compliance
Understanding the KYC Verification Process in the UKWhat the Compliance team checks, which documents are typically required, and why verification can take up to 5–7 working days.
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Compliance
How to Submit a Compliance Support TicketIf your KYC link has expired or you have a question about your verification status, raise a ticket directly with the Compliance team.
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Stage 2 of 4

Activate Your Account

Core login, Operator ID, and first sign-in are sent automatically after KYC approval

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No login email? Login credentials are sent automatically once KYC is approved. If you have not received yours within 24 hours of approval, email [email protected] and include your Operator ID (your 200 or 2000 number) in the subject line.
Logging In to Nayax Core for the First TimeUse the credentials emailed to you after KYC approval to sign in to Nayax Core. Covers password reset and first-login steps.
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Admin
How to Identify Your Operator IDYour Operator ID is your unique account number (a 200 or 2000 series number). You need it whenever you contact UK Support; learn where to find it in Core.
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How to Set MoMa as a Multi-Factor Authentication MethodSecure your Core account by using the MoMa app to approve logins. Recommended if you already use MoMa to monitor your machines.
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How to Set SMS as a Multi-Factor Authentication MethodReceive a one-time code by text message each time you sign in to Core. A simple option if you prefer not to use the MoMa app for authentication.
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Stage 3 of 4

Set Up Your Platform

Nayax Core portal, MoMa app, users, machines, and real-time monitoring

Core
Getting Started with Nayax CoreA full walkthrough of the Core portal - navigation, dashboard setup, and the key areas you will use day to day as a UK operator.
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Operations
Monitoring Daily Operations in Nayax CoreView real-time machine status, connection health, and sales activity across all your devices from a single screen in Core.
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Operations
How to View Your Sales SummaryAccess a breakdown of card transaction totals by machine, date range, and product. Use this to track revenue and prepare for your monthly billing report.
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Admin
How to Create and Invite a New User to Nayax CoreAdd team members to your Core account and assign them the correct role and access level. Covers the invite flow and available permission settings.
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Operations
How to Process, Decline and Approve a Refund | Nayax CoreIssue a full or partial refund directly from the Core portal. Includes steps to review, approve, and confirm the refund transaction.
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Operations
How to Process, Decline and Approve a Refund | MoMaIssue a full or partial refund from the MoMa app. Includes steps to review, approve, and confirm the refund transaction on mobile.
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Operations
Download MoMa for AndroidInstall the MoMa app from Google Play to monitor machine connectivity, sales, and alerts from your Android phone or tablet.
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Operations
Download MoMa for Apple iOSInstall the MoMa app from the App Store to monitor machine connectivity, sales, and alerts from your iPhone or iPad.
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Stage 4 of 4

Understand Billing & Support

Monthly fees, payout dates, invoices, chargebacks, and who to contact

Billing
How Your Monthly Billing Cycle WorksNayax pays your net card revenue into your bank account on the 15th of each month. This guide explains the full cycle from transaction to payout.
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Billing
Understanding Your Monthly Service Fee and Bank Transaction FeeYour Monthly Service Fee covers device management and software access. Your Bank Transaction Fee is based on card transaction volume. Both are deducted before payout.
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Billing
How to Read Your Combined Billing ReportYour monthly Excel report shows per-machine transaction totals, both invoice deductions, and the final net amount transferred to your account.
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Billing
How to Submit a Finance or Billing QueryRaise a billing dispute, query an invoice, or update your bank details by submitting a Finance case online. Handled by the UK Finance and Admin team.
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Operations
What Is a Chargeback and How Do I Respond?A chargeback is a transaction dispute raised by a cardholder's bank. Time limits apply; email [email protected] promptly if you receive a chargeback notification.
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Admin
UK Device Transfer Guide: Transferring Your Nayax Device to Another OperatorIf you sell or transfer a Nayax device, the device must be formally reassigned in Core. Contact the UK Onboarding team at [email protected] to initiate the process.
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Admin
Purchased a Device Outside the UK: What To Do?Contact your original supplier or reseller first so they can initiate the OEM process, then email [email protected] with your device details before attempting UK activation.
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Help

Troubleshooting

I haven't received my KYC email. 

Check your inbox and spam/junk folder for an email from [email protected]. The link is sent within the hour of your onboarding being confirmed. If you still cannot find it, submit a Compliance Support Ticket to request a replacement link. Do not contact the UK Onboarding team for KYC issues; they cannot access the KYC status.

 

My KYC secure link has expired. 

The link expires after 5 days. Submit a new Compliance Support Ticket to request a replacement link. Once your new link arrives, complete the Agreement as soon as possible to avoid further delays to your activation. 

 

It has been more than 7 working days and my KYC is still not approved. 

The most common cause is the submission of incomplete or incorrect KYC documents. Contact the Compliance team directly via Ext 5 (0203 455 4800) or raise a Compliance ticket. The UK Onboarding team cannot access or influence the KYC status. 

 

I haven't received my Core login credentials. 

Login credentials are sent automatically once KYC is approved. If you have not received yours within 24 hours of KYC approval, email [email protected] and include your Operator ID (your 200 or 2000 number) in the subject line. 

 

I purchased my device outside the UK and cannot activate it. 

Contact your original supplier or reseller first so they can initiate the OEM process. Once that has been started, email [email protected] with your device details before attempting activation in the UK. Do not attempt activation before the OEM process is underway. 

Support

Contact UK Support

📞 UK Contact Directory - 0203 455 4800
Ext 1Technical Support  -  [email protected]
Ext 2Onboarding & KYC  -  [email protected]
Ext 3Finance, Admin & KYC  -  [email protected]
Ext 4Shipping & Returns  -  [email protected]
Ext 5Sales
For billing disputes: submit a Finance Case form online, handled by [email protected]
For chargebacks: email [email protected] promptly - time limits apply.

FAQs

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