Nayax UK & Ireland | Getting Started
New to Nayax UK? Complete your KYC first - your device cannot take payments until verified. This guide for onboarding for UK operators covers every step from KYC compliance to first live transaction - so you are trading as fast as possible.
General
Getting Started âē UK
Getting Started with Nayax UK
New to Nayax UK? This guide takes you through all four stages from KYC compliance to your first live transaction, covering everything operators and distributors need to get up and running.
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Stage 1 of 4
Complete Your Compliance Check
KYC verification, AML documents, and contracts, nothing activates until this is done
Your secure link expires in 5 days. Check your inbox and spam folder for an email from [email protected]. It will arrive within an hour of your onboarding being confirmed. Complete the Agreement within 5 working days. If the link expires, submit a new Compliance ticket to request a replacement.
Distributors: The KYC email goes directly to your customer's registered email address, not to you. Brief your customer before device delivery so they know to check their inbox, including junk/spam, on the day of their order.
Verification timeline: The Compliance team targets 5â7 working days. This depends entirely on the completeness of your documents. Provide everything correctly the first time. For KYC questions, contact Compliance directly; the UK Onboarding team cannot access KYC status.
Compliance
Compliance
Compliance
Complete Your Service Agreement, Clearing Agreement, and KYC/AML DocumentsSign your contracts and submit your identity and business documents through the secure MVSI portal. Required before any device can be activated.
Understanding the KYC Verification Process in the UKWhat the Compliance team checks, which documents are typically required, and why verification can take up to 5â7 working days.
How to Submit a Compliance Support TicketIf your KYC link has expired or you have a question about your verification status, raise a ticket directly with the Compliance team.
Stage 2 of 4
Activate Your Account
Core login, Operator ID, and first sign-in are sent automatically after KYC approval
No login email? Login credentials are sent automatically once KYC is approved. If you have not received yours within 24 hours of approval, email [email protected] and include your Operator ID (your 200 or 2000 number) in the subject line.
Account
Admin
Account
Account
Logging In to Nayax Core for the First TimeUse the credentials emailed to you after KYC approval to sign in to Nayax Core. Covers password reset and first-login steps.
How to Identify Your Operator IDYour Operator ID is your unique account number (a 200 or 2000 series number). You need it whenever you contact UK Support; learn where to find it in Core.
How to Set MoMa as a Multi-Factor Authentication MethodSecure your Core account by using the MoMa app to approve logins. Recommended if you already use MoMa to monitor your machines.
How to Set SMS as a Multi-Factor Authentication MethodReceive a one-time code by text message each time you sign in to Core. A simple option if you prefer not to use the MoMa app for authentication.
Stage 3 of 4
Set Up Your Platform
Nayax Core portal, MoMa app, users, machines, and real-time monitoring
Core
Operations
Operations
Admin
Operations
Operations
Operations
Operations
Getting Started with Nayax CoreA full walkthrough of the Core portal - navigation, dashboard setup, and the key areas you will use day to day as a UK operator.
Monitoring Daily Operations in Nayax CoreView real-time machine status, connection health, and sales activity across all your devices from a single screen in Core.
How to View Your Sales SummaryAccess a breakdown of card transaction totals by machine, date range, and product. Use this to track revenue and prepare for your monthly billing report.
How to Create and Invite a New User to Nayax CoreAdd team members to your Core account and assign them the correct role and access level. Covers the invite flow and available permission settings.
How to Process, Decline and Approve a Refund | Nayax CoreIssue a full or partial refund directly from the Core portal. Includes steps to review, approve, and confirm the refund transaction.
How to Process, Decline and Approve a Refund | MoMaIssue a full or partial refund from the MoMa app. Includes steps to review, approve, and confirm the refund transaction on mobile.
Download MoMa for AndroidInstall the MoMa app from Google Play to monitor machine connectivity, sales, and alerts from your Android phone or tablet.
Download MoMa for Apple iOSInstall the MoMa app from the App Store to monitor machine connectivity, sales, and alerts from your iPhone or iPad.
Stage 4 of 4
Understand Billing & Support
Monthly fees, payout dates, invoices, chargebacks, and who to contact
Billing
Billing
Billing
Billing
Operations
Admin
Admin
How Your Monthly Billing Cycle WorksNayax pays your net card revenue into your bank account on the 15th of each month. This guide explains the full cycle from transaction to payout.
Understanding Your Monthly Service Fee and Bank Transaction FeeYour Monthly Service Fee covers device management and software access. Your Bank Transaction Fee is based on card transaction volume. Both are deducted before payout.
How to Read Your Combined Billing ReportYour monthly Excel report shows per-machine transaction totals, both invoice deductions, and the final net amount transferred to your account.
How to Submit a Finance or Billing QueryRaise a billing dispute, query an invoice, or update your bank details by submitting a Finance case online. Handled by the UK Finance and Admin team.
What Is a Chargeback and How Do I Respond?A chargeback is a transaction dispute raised by a cardholder's bank. Time limits apply; email [email protected] promptly if you receive a chargeback notification.
UK Device Transfer Guide: Transferring Your Nayax Device to Another OperatorIf you sell or transfer a Nayax device, the device must be formally reassigned in Core. Contact the UK Onboarding team at [email protected] to initiate the process.
Purchased a Device Outside the UK: What To Do?Contact your original supplier or reseller first so they can initiate the OEM process, then email [email protected] with your device details before attempting UK activation.
Support
Contact UK Support
đ UK Contact Directory - 0203 455 4800
Ext 1Technical Support - [email protected]
Ext 2Onboarding & KYC - [email protected]
Ext 3Finance, Admin & KYC - [email protected]
Ext 4Shipping & Returns - [email protected]
Ext 5Sales
For billing disputes: submit a Finance Case form online, handled by [email protected]
For chargebacks: email [email protected] promptly - time limits apply.
For chargebacks: email [email protected] promptly - time limits apply.
Troubleshooting
FAQ
FAQ
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