Nayax UK & Ireland | KYC Verification - Customer FAQs
New to Nayax UK & Ireland KYC? Get answers to the most common verification questions - from data privacy and document uploads to business structure and how long it takes.
General
Nayax UK - Compliance and KYC
KYC Verification - Customer FAQs
Answers to the questions UK operators ask most during the Know Your Customer verification process. If your question is not covered here, use the Compliance ticket form to contact the team directly.
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1How will my personal data be used?
The KYC process collects two types of data:
- Identification - your full name, date of birth, and residential address.
- Verification - a copy of your identity document and a short liveness check.
2How long will my data be stored?
Your data is retained for five years after the end of your relationship with Nayax. This is a legal requirement under UK AML regulation. After this period it is securely deleted.
3Who can see my documents?
Only authorised members of the Nayax Compliance team directly involved in processing your application have access to your documents. Your information is handled securely and is not visible to outside parties.
4Why do I need to provide my full name, date of birth, and home address?
These three pieces of information make up the identification stage. Nayax uses them to confirm you are who you say you are and to check your details against the relevant records. This applies to directors and anyone with significant ownership of the business - it is not related to the business address or the location of your vending machine.
5Why is my home address needed when the device is a business asset?
The home address is used to identify the individual behind the business - this is a separate legal step from registering the business address. Your home address is stored securely and used only as part of the identification process. It is not linked to the business address or machine location.
6I am not comfortable providing my home address. Can I proceed without it?
A residential address is required for the identification stage and cannot be omitted. Your address is stored securely, will not be shared with third parties, and will never be used for marketing or any commercial purpose. If you have specific concerns, contact the Compliance team and they will do their best to help.
7I do not want to provide my date of birth.
Date of birth is required for the identification stage. It allows Nayax to confirm your identity accurately and distinguish you from others with a similar name. Without it, identification cannot be completed and your account cannot be activated. Your date of birth is stored securely and used only for this purpose.
8What do I need for the verification stage?
The verification stage has two steps:
- Identity document - a valid passport or driving licence. The image must be clear, well-lit, and show all four corners of the document.
- Liveness check - a short video step to confirm you are the person named in the document. You may be asked to blink or briefly move your head. It takes around 1 to 2 minutes.
9My passport will not upload.
Check the following before trying again:
- The file must be a JPEG, PNG, or PDF.
- The image must be clear, well-lit, and show all four corners of the document.
- Try a different browser or device if the issue persists.
10Can I upload a photocopy of my passport or driving licence?
No. Nayax requires the original physical document - not a photocopy or a scan of a copy. When photographing your document make sure it is:
- The original document - not a copy
- Clear, well-lit, and showing all four corners
- In date
11The form is asking me to enter an ownership percentage - what should I enter?
This field only applies to individuals who own or control more than 25% of the business. If that does not apply to you, you do not need to complete it. If you have been asked to fill in a percentage but do not hold more than 25%, contact the Compliance team and they will assist you.
Q
One person completes verification. Nayax identifies all directors and anyone owning 25% or more of the business, but in most cases only one person needs to go through the full verification steps.
12Our company has 20 directors. Do all of them need to complete the form?
No. Nayax identifies all directors and anyone who owns or controls 25% or more of the business, but only one director needs to go through the full verification steps. If you are unsure which director should complete the process, contact the Compliance team.
13We do not have a UBO - who needs to complete the form?
If no one owns or controls more than 25% of your business, a director should complete the identification and verification steps. If there is no director, the authorised signatory on the account can do so instead. If you are not sure which route applies, contact the Compliance team.
14We are a sports club with no shareholders or beneficial owners - how do we complete the form?
This is common for clubs and associations. If your organisation has no shareholders or beneficial owners, a senior officer or director should complete the process. If there is no director, the authorised signatory can complete it instead. Contact the Compliance team if you would like guidance on the right route for your organisation.
15There is a director on the form who has resigned - why are they showing and how do I remove them?
Nayax pulls director information directly from the Companies House register. If a resigned director is still showing, their resignation has not yet been updated there. To resolve this:
- Ensure the resignation has been formally filed with and accepted by Companies House.
- Once the register is updated, let the Compliance team know and they will re-run the check.
16How long does the KYC process take?
Most UK operators complete verification within 7 to 10 business days. More complex business structures may take a little longer. If Nayax needs anything from you, a member of the Compliance team will be in touch promptly.
17Will someone contact me if additional information is needed?
Yes. If anything further is needed, a member of the Compliance team will contact you by email. The quickest way to respond or ask a question is through the Compliance ticket form. Include your business name and a brief description of your question so your query reaches the right person quickly.
18The contract has been sent in the wrong name - can I still complete verification?
Do not proceed if the contract has been issued in the wrong name. Contact your Nayax Account Manager first so the contract can be corrected. You will then be invited to restart the process. Completing verification against an incorrectly named contract will delay your account activation.
19I need to speak to someone - how do I get in touch?
The quickest route is the Compliance ticket form. Include your business name and a brief description of your question so your query reaches the right person as quickly as possible.
For all other UK enquiries:
0203 455 4800 - Ext 1 Technical Support · Ext 2 Onboarding · Ext 3 Finance and Admin · Ext 4 Shipping and Returns · Ext 5 Sales
For all other UK enquiries:
0203 455 4800 - Ext 1 Technical Support · Ext 2 Onboarding · Ext 3 Finance and Admin · Ext 4 Shipping and Returns · Ext 5 Sales
Source: Nayax Financial Services Ltd KYC/KYB Customer FAQs · FRN 989796
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