How to Proceed with a Refund | MoMa
This tutorial offers a comprehensive, step-by-step guide to assist you in processing refunds through the MoMa app.
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Video Guide
00:00: This guide provides step by step instructions for processing. 00:02: A refund through the MoMA app. 00:55: Thank you for watching.
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Open MoMa App
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Open the MoMa app on your phone to access the login screen.
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Login to your Account
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On the MoMa login screen, enter your account details to sign in.
If you need additional help logging into your account, please refer to this article for support.
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Machines Page
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You will automatically be taken to the Machines page.
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Click on Magnifying Glass Icon
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Click on the magnifying glass icon on the top right of your screen.
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Search your Machine or Operator
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You can search by operator name, machine ID, or machine name.
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Locate and Select your Machine
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Locate and select your Machine that you wish to find the transaction to refund.
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Navigate to the Last Sales Tab
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Once you are inside your machine profile, navigate to the Last Sales Tab, as indicated in RED.
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Click on Magnifying Glass Icon
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Click on the magnifying glass icon on the top right of your screen to search for the transaction you want to refund.
Please note, you can use the filters at the top of the page to locate the transaction for a refund.
Alternatively, you can also search by the last four digits of the card used or by the product name
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Locate and Select Transaction
Locate and select relevant transaction to be refunded.
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Popup Appears for Selected Refund
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A new pop up will be displayed after selecting the transaction you wish to refund.
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Select Request Refund Button
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Select the Request Refund button at the bottom of the screen.
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A New Pop Up will be Displayed for your Refund Request
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Please Select the Type of Refund you want to Proceed with:
Thank you!
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