Complete Your Service Agreement, Clearing Agreement, and KYC/AML Documents
Sign your contracts and submit your identity and business documents through the secure MVSI portal. Required before any device can be activated.
Nayax UK | Getting Started
New to Nayax UK? Complete your KYC first - your device cannot take payments until verified. This guide takes you from compliance to your first live transaction.
General
Nayax UK - Getting Started
Your device is ready - now let's get it live!
You cannot take a card payment until your account is verified. Most UK operators are fully live within 3 to 5 working days of submitting their compliance documents.
4 StagesKYC to first transactionOperators + DistributorsUK Region
1
Complete your compliance check
KYC verification, AML documents, and contracts - nothing activates until this is done
Your secure link expires in 5 days. Check your inbox and spam folder for an email from [email protected] - it arrives within the hour of your onboarding being confirmed. Please access and complete the Agreement within 5 working days. If the link expires, submit a new Compliance ticket to request a replacement.
What the Compliance team checks, which documents are typically required, and why verification can take up to 2-3 working days.
How to Submit a Compliance Support Ticket
If your KYC link has expired or you have a question about your verification status, raise a ticket directly with the Compliance team here.
Verification timeline: The Compliance team targets 2-3 working days. This depends entirely on the completeness of your documents - provide everything correctly the first time. For KYC questions contact Compliance directly; the UK Onboarding team cannot access KYC status.
Distributors: The KYC email goes directly to your operator's registered email address - not to you. Brief your operator before device delivery so they know to check their inbox, including junk/ spam folder, on the day of their order.
2
Activate your account
Core login, Operator ID, and first sign-in - sent automatically after KYC approval
Logging In to Nayax Core for the First Time
Use the credentials emailed to you after KYC approval to sign in to Nayax Core Login. Covers password reset and first-login steps.
Your Operator ID is your unique account number (a 200 or 2000 series number). You need it any time you contact UK Support - learn where to find it in Core.
Secure your Core account by using the MoMa app to approve logins. Recommended if you already use MoMa to monitor your machines.
Receive a one-time code by text message each time you sign in to Core. A simple option if you prefer not to use the MoMa app for authentication.
No login email? Login credentials are sent automatically once KYC is approved. If you have not received yours within 24 hours of approval, email [email protected] and include your Operator ID (your 200 or 2000 number) in the subject line.
3
Set up your platform
Nayax Core portal, MoMa app, users, machines, and real-time monitoring
A full walkthrough of the Core portal - navigation, dashboard setup, and the key areas you will use day to day as a UK operator.
View real-time machine status, connection health, and sales activity across all your devices from a single screen in Core.
Access a breakdown of card transaction totals by machine, date range, and product. Use this to track revenue and prepare for your monthly billing report.
Add team members to your Core account and assign them the correct role and access level. Covers the invite flow and available permission settings.
How to Process, Decline and Approve a Refund | Nayax Core or How to Process, Decline and Approve a Refund | MoMa
Issue a full or partial refund to a customer directly from Core or the MoMa app. Includes steps to review, approve, and confirm the refund transaction.
Install the MoMa app from Google Play to monitor machine connectivity, sales, and alerts from your Android phone or tablet.
Install the MoMa app from the App Store to monitor machine connectivity, sales, and alerts from your iPhone or iPad.
4
Understand billing and support
Monthly fees, payout dates, invoices, chargebacks, and who to contact
How Your Monthly Billing Cycle Works
Nayax pays your net card revenue into your bank account on the 15th of each month. This guide explains the full cycle from transaction to payout.
Understanding Your Monthly Service Fee and Bank Transaction Fee
Your Monthly Service Fee covers device management and software access. Your Bank Transaction Fee is based on card transaction volume. Both are deducted before payout.
How to Read Your Combined Billing Report
Your monthly Excel report shows per-machine transaction totals, both invoice deductions, and the final net amount transferred to your account.
Raise a billing dispute, query an invoice, or update your bank details by submitting a Finance case online. Handled by the UK Finance and Admin team at [email protected].
A chargeback is a transaction dispute raised by a cardholder's bank. Time limits apply - email [email protected] promptly if you receive a chargeback notification.
If you sell or transfer a Nayax device, the device must be formally reassigned in Core. Contact the UK Onboarding team at [email protected] to initiate the transfer process.
I Purchased a Device Outside the UK - What Do I Do?
If you purchased your device outside the UK, please contact your original supplier/reseller first so they can initiate the OEM process. Once this has been started, email [email protected] with your device details before attempting activation in the UK.
UK Contact Directory - 0203 455 4800
Ext 1 Technical Support ([email protected]) · Ext 2 Onboarding - not for KYC ([email protected]) · Ext 3 Finance and Admin ([email protected]) · Ext 4 Shipping and Returns ([email protected]) · Ext 5 Sales
Compliance / KYC ticket · Finance Case form
Ext 1 Technical Support ([email protected]) · Ext 2 Onboarding - not for KYC ([email protected]) · Ext 3 Finance and Admin ([email protected]) · Ext 4 Shipping and Returns ([email protected]) · Ext 5 Sales
Compliance / KYC ticket · Finance Case form
Additional Information
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