UK Device Transfer Guide: Transferring Your Nayax Device to Another Operator

Follow this protocol to securely transfer a Nayax device between customers and ensure the new owner can activate and manage it under their Operator ID. Only Applicable for the UK region.

General

 

Nayax UK

How to Transfer a Nayax Device (Customer-to-Customer)

This guide walks you through the process of transferring ownership of a Nayax device from one operator to another.

Region: UKAudience: Operators
Please read through all steps before getting started to ensure a smooth and timely transfer.
1

Complete the Transfer Form

Both parties must submit the official form to initiate the transfer

To initiate a device transfer, both the current owner (Transferring Party) and the new owner (Receiving Party) must complete the official transfer form.

There are no exceptions to this requirement - the transfer cannot be processed until both parties have submitted their forms.

Device Transfer Form - Customer to Customer
      The form must be completed in order - the Transferring Party signs first. 
      Only once the transferee has completed their section can the Receiving Party begin filling out their portion.
Important Notice

Both the current owner (Transferring Party) and the new owner (Receiving Party) must have a Nayax Operator ID to complete this transfer. If you have any questions, please contact Nayax Customer Support.

What You'll Need

Both parties will need the following information to complete the form: Device Transfer Form - Customer to Customer

1. Operator ID (Nayax Core ID) If you don't know your Operator ID, it can be found in your Clearing Contract or Billing Report, as highlighted below.

You can also follow this guide: How to Locate an Operator ID | Administration to find it through Nayax Core.

2. All Business Names registered with Nayax

3. Total number of devices being transferred

4. Serial number of each device being transferred
 
2

What Happens After Submission

Nayax processes the transfer through an internal review

Once both forms are received, Nayax will process the transfer through an internal review. This includes:

  •  
    Financial reviewOur team will verify that there are no outstanding balances or pending payments associated with the device(s) being transferred. Any open amounts must be resolved before the transfer can proceed.
  • Account setupOnce financial clearance is confirmed, our team will complete the ownership update in the system and finalize the transfer to the new account.
3

Timeline

Standard processing time and what may cause delays

1-2Weeks
The standard processing time for a Customer-to-Customer device transfer is 1 to 2 weeks. Processing may take longer if there are outstanding financial balances or additional compliance requirements.

We recommend initiating the transfer well in advance of any planned operational changes.
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Checking Your Transfer Status

How to get an update on your transfer

If you would like an update on the status of your transfer, please reach out to Nayax Support (US & Canada). Our team will be happy to check the current status and provide you with an update.

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If Your Transfer Is Taking Longer Than Expected

Common reasons for delays and what you can do

Possible Cause What to Do
Forms not yet received from both parties Confirm that both the Transferring and Receiving operators have submitted their completed forms.
Outstanding balance on the account Check whether there are any unpaid invoices or pending payments associated with the devices.
Compliance hold In some cases, additional documentation or verification may be required.

If you're unsure of the cause, contact Nayax Support and a representative will investigate and provide a clear explanation of the current status and next steps.

Contact Nayax Support (UK)

For assistance with your device transfer, please reach out to our support team through your standard Nayax support channel:

UK Contact Directory - 0203 455 4800
Ext 1 Technical Support ([email protected])  ·  Ext 2 Onboarding - not for KYC ([email protected])  ·  Ext 3 Finance and Admin ([email protected])  ·  Ext 4 Shipping and Returns ([email protected])  ·  Ext 5 Sales
Compliance / KYC ticket  ·  Finance Case form

Region: UK · Audience: Operators
This guide is intended for UK  operators only.
 

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