🤔Nayax Prepaid: Troubleshooting Guide & FAQ

Answer common Nayax Prepaid questions and help troubleshoot issues with card management, transactions, revalue, rewards, and reporting. Use this page to quickly resolve issues before contacting support.

FAQ

Description

Nayax Prepaid

Troubleshooting Guide & FAQ

Help Center Article | Audience: Operators & Distributors

Nayax Prepaid: Troubleshooting Guide & FAQ

Answers to the most common questions about Nayax Prepaid and provides troubleshooting for issues operators encounter with card management, transactions, revalue, rewards, and reporting. Use this page to resolve issues quickly before contacting support.

! Before You Begin

1. You must have Operator-level access to Nayax Core.

2. Navigate to: Consumers > Card Management to access all card and balance functions.

3. Keep the affected card's Card ID or unique identifier ready before troubleshooting.

Prepaid Troubleshooting

Card Not Working at Machine

Revalue (Top-Up) Not Working

Rewards or Bonuses Not Applying

Import or Export Issues

Reporting & Transaction History Issues

FAQ

What is a Nayax Prepaid card?

How many reward tiers can I configure per card or operator?

Does changing the Card Physical Type affect whether a transaction is approved?

What happens to card balances when the Monthly Reset is triggered?

Can a Prepaid card be used at machines that are offline?

How do I issue a refund to a Prepaid cardholder?

Why are "Top-Up" and "Reload" used in some places, but "Revalue" is the correct term?

What is the difference between an operator-level and a card-level Reward Program?

My import file had 100 rows. Only 85 cards were created. What happened?

Did you find this article helpful?

How to Configure Revalue Top Up Prepaid | Consumers What is Offline Payments? A Simple Guide ♾️Why and How: Set Spending Limits for Prepaid 🚀 Nayax Prepaid | Getting Started 🔀 Why & How: Auto-Create Prepaid Cards & Set Group Limitations How to Change Card Credit & View Card Credit History for Prepaid | Consumers How to Create a Prepaid Card | Consumers Offline Payments Configurations | Operations 🤓Understanding Monthly Reload & Reset for Prepaid 🎁 Why & How: Prepaid Rewards & Loyalty Program 🔄How to Import & Export Cards | Prepaid