Common POS Error Codes | OEM Embedded Payments

Quick reference for all Embedded Payments POS alert IDs identifies what each error, warning, info, and success code means so operators can diagnose device issues and contact the right support team.

General

Embedded Payments â€ē Reference

Common POS Error Codes

Quick reference for resolving common Embedded Payments device errors. Find your error code, understand what triggered it, and get back online fast.

How to Use This Guide

When a device reports an error, locate the Alert ID in the table below to identify what triggered it. If the issue persists after reviewing the description, contact your designated support provider - details are in the troubleshooting section below.

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Before contacting support: Note the exact Alert ID displayed on your device and have your device serial number ready. This speeds up diagnosis significantly.

Error Code Reference

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Severity indicators: Codes are grouped by type — Error codes indicate a failure requiring action. Warning codes flag a condition to monitor. Info codes are status notifications. Success codes confirm a completed operation.
Alert ID Description
100 Register for batch request created Info
510 General Error Error
511 General Warning Warning
512 General Info Info
513 POS Unavailable Error
514 POS In Safe Mode Warning
515 POS Misconfigured Error
516 Terminal Reported Permanent Error Error
517 Terminal Authentication Failed Error
518 Terminal Recovered from Error Success
519 Terminal Detected a Problem Warning
520 Connector Service Detected the Problem Warning
521 Connector Service Exception Error
522 Terminal SW Update Failed Error
523 POS SW Update Failed Error
524 POS Configuration Update Failed Error
525 Terminal Configuration Update Failed Error
526 Terminal Recovered Success
527 Update Completed Successfully Success
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Note: This table lists alert identifiers and their descriptions. For detailed resolution steps per error code, contact your support provider using the details below.

Get Help

Still experiencing issues?

If you've reviewed the error code and the issue persists, contact your designated support provider.

OEM SupportContact your OEM partner directly.
Nayax SupportContact the Nayax global support team via your operator portal or email [email protected].
Have ready when you call: your device serial number and the Alert ID displayed on the device.

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