Common POS Error Codes | OEM Embedded Payments

Embedded Payments maps POS alert IDs to their causes so operators can diagnose device errors and restore service quickly.

General

OEM Embedded â€ē Reference

Common POS Error Codes

Quick reference for resolving common Embedded Payments device errors. Find your error code, understand what triggered it, and get back online fast.

👤 Operators - Embedded Payments
đŸ“Ļ Embedded Payments
Overview

How to Use This Guide

When a device reports an error, locate the Alert ID in the table below to identify what triggered it. If the issue persists after reviewing the description, contact your designated support provider using the details in the Get Help section below.

💡
Before contacting support: Note the exact Alert ID displayed on your device and have your device serial number ready. This speeds up diagnosis significantly.
Reference

Error Code Reference

Quick reference for all Embedded Payments POS alert IDs. Identifies what each error, warning, info, and success code means so operators can diagnose device issues and contact the right support team.

Error codes indicate a failure requiring action.
Warning codes flag a condition to monitor.
Info codes are status notifications.
Success codes confirm a completed operation.
Alert ID Description Type
100 Register for batch request created Info
510 General Error Error
511 General Warning Warning
512 General Info Info
513 POS Unavailable Error
514 POS In Safe Mode Warning
515 POS Misconfigured Error
516 Terminal Reported Permanent Error Error
517 Terminal Authentication Failed Error
518 Terminal Recovered from Error Success
519 Terminal Detected a Problem Warning
520 Connector Service Detected the Problem Warning
521 Connector Service Exception Error
522 Terminal SW Update Failed Error
523 POS SW Update Failed Error
524 POS Configuration Update Failed Error
525 Terminal Configuration Update Failed Error
526 Terminal Recovered Success
527 Update Completed Successfully Success
⚠ī¸
Note: This table lists alert identifiers and their descriptions. For detailed resolution steps per error code, contact your support provider using the details in the Get Help section below.
Help

Troubleshooting

My device shows an Alert ID that is not listed in this table
This guide covers the most common alert IDs. If your device displays a code that does not appear here, note the exact Alert ID and your device serial number, then contact your support provider directly for diagnosis.
I am not sure whether to contact the OEM or Nayax Support
If the error relates to the physical terminal or OEM hardware, contact your OEM partner directly. For errors related to the POS software, connector service, or configuration updates, contact Nayax Support via your operator portal or email [email protected].
The error keeps returning after I clear it
A recurring error, especially one of type Error or Warning, points to an underlying issue that has not been resolved. Have your device serial number and the Alert ID ready, and contact your support provider for a deeper diagnosis rather than repeatedly clearing the alert.
Support

Get Help

Still experiencing issues? If you have reviewed the error code and the issue persists, contact your designated support provider.

OEM Support

Contact your OEM partner directly.

Nayax Support

Contact the Nayax global support team via your operator portal or email [email protected].

ℹī¸
Have ready when you call: your device serial number and the Alert ID displayed on the device.

FAQ

FAQ

Did you find this article helpful?

Related articles

Regional KYC Requirements for OnboardingTroubleshooting No Transaction or RFID Not Detected Errors | OEM EmbeddedDevice Configuration Quick Reference | OEM Embedded PaymentsYour Customer Journey with Nayax Embedded Payments |OEM Machines