How to Manage No Transaction or RFID Not Detected Error | OEM Embedded Payments
This guide helps you quickly resolve No Transaction or RFID Not Detected error by walking you through a simple decision tree. Follow each step to: Identify the root cause, know who to contact and provide the right information for faster support.
Outcomes at a Glance
How to Manage No Transaction or RFID Not Detected Errors
A decision tree to quickly resolve "No Transaction" or "RFID Not Detected" errors on Embedded Payments devices - identify the root cause, know who to contact, and provide the right information for faster support.
Every path through the decision tree leads to one of three outcomes:
The power cycle fixed the error. No further action needed.
The device has internet connectivity but the error persists. Have your Nayax Device Serial Number ready. Email [email protected] or contact your regional Nayax Support team.
Either the reseller has not been contacted yet, or the device has no internet connectivity (a machine-level issue). Contact the machine provider (OEM or reseller) with the error description and Machine Serial Number.
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