Customer Onboarding Process | OEM Embedded Payments
Traditional payments demand a complex setup and ongoing management. Nayax embedded devices remove the friction, delivering a fast, automated activation experience built on one principle: simplicity without compromise.
General
Embedded Customers Onboarding Process
Activate your Nayax-enabled devices in four steps: register your devices, choose a support model, complete KYC if required, and go live automatically.
Before You Start
- You have received a QR code or activation link from your OEM partner.
- You have your business details ready (company name, address, contact information).
- You have the serial numbers of all devices you want to register (located on the back or bottom of each device).
- New operators: have identity and business documents ready for KYC verification.
Your 4-Step Activation Journey
Access
Scan the QR code or click the link provided by your OEM partner to reach the activation portal.
Register
Enter your business details and device serial numbers in the registration form.
Choose Support
Select the support model that best fits your operations - OEM Support or Nayax Support.
Activate
Choose Your Support Model
Both options give you full Nayax functionality. The difference is who you contact when you need help.
Register Your Devices
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Open the activation portal using the QR code or link from your OEM partner.
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Enter your business details in the registration form.
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Enter your device serial numbers in the registration field. For multiple devices, enter each serial number on a separate line or separated by commas.Tip: Photograph your serial numbers before installation to make registration faster, and you will need them anytime you need support.
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Select your support model: OEM Support or Nayax Support.
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Submit your registration. The system validates all serial numbers and registers them together.What you should see: A confirmation message indicating your registration has been submitted and is under review.
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New operators only: Check your email for a KYC verification link from Nayax and complete the identity and business document submission.Note: Devices will not go live until KYC is approved. New operators should allow 24â48 hours for approval.
After Activation
â Your devices are live - here's what arrives in your inbox:
- Email confirmation with your activation details
- Operator portal login credentials
- Quick start guide for managing your devices
- Contact information for ongoing support
Access your operator portal using the link in your welcome email with the credentials sent to your email address.
Troubleshooting
FAQ
FAQ
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