Customer Onboarding Process | OEM Embedded Payments
Traditional payments demand a complex setup and ongoing management. Nayax embedded devices remove the friction, delivering a fast, automated activation experience built on one principle: simplicity without compromise.
General
Embedded Payments âē Onboarding
Embedded Payments âē Onboarding
Customer Onboarding Process | OEM Embedded Payments
Traditional payments demand a complex setup and ongoing management. Nayax embedded devices remove the friction, delivering a fast, automated activation experience built on one principle: simplicity without compromise.
Operators - OEM Embedded Payments
OEM Embedded Payments
Prerequisites
Before You Start
You have received a QR code or activation link from your OEM partner.
You have your business details ready: company name, address, and contact information.
You have the serial numbers of all devices you want to register. These are located on the back or bottom of each device.
New operators: have identity and business documents ready for KYC verification.
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What is an OEM partner? Your OEM (Original Equipment Manufacturer) partner is the company that supplied your Nayax-enabled device. They are your primary hardware contact and, depending on your support choice, may also be your day-to-day support contact.
Overview
Your 4-Step Activation Journey
Activate your Nayax-enabled devices in four steps. Your devices go live automatically once activation is approved.
1
Access
Scan the QR code or click the link provided by your OEM partner to reach the activation portal.
2
Register
Enter your business details and device serial numbers in the registration form.
3
Choose Support
Select the support model that best fits your operations: OEM Support or Nayax Support.
4
Activate
New operator Complete KYC. Nayax emails you the verification link.
Existing operator Instant approval once registration is submitted.
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Your devices go live automatically once activation is approved. No manual steps required after submission.
Part 1 - Support Selection
Choose Your Support Model
Both options give you full Nayax functionality. The difference is who you contact when you need help.
OEM Support
Nayax Local Support
Cost
Monthly Service Fee
Monthly Service Fee
Your Contact
Your OEM partner
Nayax global support team
Best For
Operators with strong OEM relationships who prefer single-point contact
Operators wanting 24/7 access to Nayax's full support ecosystem
Support Hours
Set by your OEM
24/7 global coverage
What You Get
Device support and troubleshooting through your OEM
Not sure? Start with OEM Support - you can always upgrade to Nayax Local Support later. To switch or ask about pricing, contact your OEM partner or Nayax Partner Manager.
Part 2 - Device Registration
Register Your Devices
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Finding your serial number: Look on the back or bottom of your device. The format is usually 10-12 alphanumeric characters.
Open the activation portal using the QR code or link from your OEM partner.
Enter your business details in the registration form: company name, address, and contact information.
Enter your device serial numbers in the registration field. For multiple devices, enter each serial number on a separate line or separated by commas.
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Tip: Photograph your serial numbers before installation to speed up registration. You will also need them anytime you contact support.
Select your support model: OEM Support or Nayax Local Support.
Submit your registration. The system validates all serial numbers and registers them together.
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What you should see: A confirmation email from [email protected] (please check your spam or junk folder) indicating your registration has been submitted and is under review.
Note: Devices will not go live until KYC is approved. New operators should allow 24-48 hours for approval.
Result
After Activation
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Your devices are live - here's what arrives in your inbox:
Email confirmation with your activation details
Operator portal login credentials
Contact information for ongoing support
Access your operator portal using the link in your welcome email, and use the credentials sent to your email address.
Frequently Asked Questions
FAQ
How do I register multiple devices?
Enter all serial numbers in the registration field, one per line or separated by commas. The system simultaneously validates and registers all devices. You receive a single confirmation once all devices are approved.
How long until my devices go live?
Existing operators are activated immediately upon approval of registration. New operators should allow 24-48 hours for KYC verification. You receive an email confirmation the moment your devices go live.
Can I switch support models later?
Yes - contact your OEM partner or Nayax Partner Manager to switch. Upgrading from OEM Support to Nayax Support takes 1-2 business days. Switching back to OEM Support requires approval from the OEM partner.
Who do I contact for technical issues?
If you chose OEM Support, contact your OEM partner directly. If you chose Nayax Support, use the support chat in your operator portal or email [email protected]. Check your welcome email if you are unsure which model you selected.
Do I need to install any software?
No. Everything works through your web browser. Access your operator portal using theUno Mini & Uno 8 Activation Link in your welcome email, using the credentials sent after activation.
What happens after my devices are activated?
You will receive four things by email: an email confirmation with your activation details
Operator Portal login credentials, a quick start guide for managing your devices, and contact information for ongoing support.
Help
Troubleshooting
My KYC was rejected.
Check your rejection email for the specific reason. Most rejections are due to document quality issues - blurry photos or mismatched information. Resubmit corrected documents via the link in the rejection email, or contact [email protected] if you need help.
My serial number is not being accepted.
Confirm the number is entered exactly as printed on the device label - typically 10-12 alphanumeric characters, no spaces. If it still fails, contact your OEM partner to verify that the device is registered to your account.
I haven't received my KYC verification email.
Check your spam or junk folder. If the email hasn't arrived after 15 minutes, contact your OEM partner or email [email protected] with your registration details.
My devices have not gone live after 48 hours.
Confirm your KYC submission is complete and check your inbox for any outstanding document requests. If KYC is approved and devices are still inactive, contact [email protected] with your account name and device serial numbers.
No. Everything works through your web browser. Access your operator portal at the Uno Mini & Uno 8 Activation Link in your welcome email, using the credentials sent after activation.
