Your Customer Journey with Nayax Embedded Payments |OEM Machines

Traditional payments demand complex setup and ongoing management. Nayax embedded devices remove the friction, delivering a fast, automated activation experience built on one principle: simplicity without compromise.

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Embedded Payments › Partner Guide

Your Customer's Journey with Nayax Embedded Payments 

A partner guide to how your customers activate their Nayax embedded payment devices, from scanning a QR code to accepting their first cashless payment. Share this process with confidence.

👤 OEM Partners / Distributors
📦 Embedded Payments

Welcome Your Customers to Seamless Payments

This guide outlines how your customers activate their Nayax embedded payment devices and begin accepting cashless payments. Share this process with confidence - every step is designed for clarity and support.

ℹ️
Traditional vs. embedded: Traditional payments demand a complex setup and ongoing management. Nayax embedded devices remove the friction, delivering a fast, automated activation experience built on one principle: simplicity without compromise.
Process

The Customer Journey: Four Simple Steps

1
Access the Activation Portal

Your customer receives their device with a QR code or URL link

When they scan or click, they land on a welcome page that guides them through setup.

Customer Actions
  • 💯 Scan the QR code on the device or packaging
  • 💯 Or click the activation URL link
  • 💯 Land on the activation welcome page with clear next steps
2
Complete Registration Details

Your customer fills out a brief registration form

The form collects essential information and lets the customer choose their support preference.

Information Required
  • 📋 Operator contact details
  • 📋 Device serial number(s)
  • 📋 Support preference selection
OEM Support
Monthly service fee

Your team provides first-line troubleshooting using Nayax resources. Best for partners with an established support infrastructure.

Local Nayax Support

Direct access to regional Nayax support teams in the customer's timezone and language. Best for customers preferring vendor-direct support.

3
Business Verification Process

After registration, your customer receives two important documents by email

What arrives via email
  • ☸ KYC (Know Your Customer) verification link
  • ☸ Clearing the contract for a digital signature
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Why this matters: This standard financial industry process ensures secure payment processing and compliance. See Regional KYC Requirements for Onboarding for details. Verification typically processes within 7 business days.
4
Activation and Go-Live

Once verification is approved, the journey completes automatically

What happens behind the scenes
  • ✅ Nayax activates the payment device
  • ✅ Customer receives a confirmation email
  • ✅ The device is ready to accept payments
❓
Customer action required? None - they simply start accepting payments.
Reference

What Your Customers Can Expect

Payment Methods Supported

  • ✓Contactless credit and debit cards
  • ✓Google Pay
  • ✓Apple Pay
  • ✓Other NFC-enabled payment options

No Complex Configurations

Unlike traditional payment systems, embedded devices come pre-configured. Your customers do not need to:

  • ✗Set up machines in management portals
  • ✗Configure device settings
  • ✗Generate pick lists or perform technical setup
Registration
15-20 min
Complete the online form
KYC Verification
24-48 hrs
May vary by region, up to 7 business days
Device Activation
Automatic
Upon KYC approval
First Payment
Immediate
After the confirmation email

 

Troubleshooting

FAQ

FAQ

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