How to Manage Machine and Device Status in Nayax Core

Learn the difference between machine status and device status in Nayax Core, and how to use each to control your dashboard and stop billing for inactive card readers.

General

Administration & Operations · Device Management
Managing Machine and Device Status in Nayax Core
Scenario: You have a vending machine in a university canteen that is being taken offline for 2 weeks of refurbishment. Your billing cycle runs monthly.
If you leave the card reader active, you’ll be charged for those two weeks, whether it processes a single transaction or not. You need to stop billing while keeping the machine record intact on your dashboard.
 
The critical distinction - Machine vs. Device
Virtual machine

Machine

A logical profile in your dashboard. Deactivating it hides it from your active view, but your card reader keeps billing.

Managed in: Operations ► Machines

How to Activate or Deactivate a Machine

Physical hardware

Device

The physical card reader registered to your account. Setting it to Not Active removes it from your billing plan.

Managed in: Administration ► Devices

How to Set a Device to Inactive | Stop Billing

Important: Deactivating a machine does not deactivate the device. To stop billing for a card reader, you must complete the device deactivation separately under Administration ► Devices.
Part 1
Activate or deactivate a machine
Operations►Machines►General Information►Status
  1. 1
    Go to MachinesClick Operations in the top navigation bar, then select Machines from the dropdown.
  2. 2
    Search for your machineEnter your Operator name and any relevant fields, then click Search.
  3. 3
    Select from the hierarchyLocate and click on the machine whose status you want to change in the left-hand hierarchy panel.
  4. 4
    Expand General InformationFrom the machine’s General page, click to expand the General Information section.
  5. 5
    Set the Status fieldIn the Status dropdown, select Active or Not Active.
  6. 6
    SaveClick Save in the top toolbar.
ⓘ Tip: Changing the machine status never deletes it from your dashboard. To view machines of all statuses at once, set the Status filter in the search bar to Choose.
You’ll know it worked when…

A “Completed Successfully” pop-up appears at the top-right of the screen. The Status field in General Information now shows your selected value.

Part 2
Set a device to inactive (stops billing)
Administration►Devices►General►Status►Not Active
  1. 1
    Go to DevicesClick Administration in the top navigation bar, then select Devices from the dropdown.
  2. 2
    Search for your deviceEnter your Operator name and any relevant fields, then click Search.
  3. 3
    Select from the hierarchyLocate and click on the device you want to deactivate in the left-hand hierarchy panel.
  4. 4
    Find the Status fieldOn the main General section, scroll down to the Status field.
  5. 5
    Select Not ActiveClick the dropdown arrow next to Status and select Not Active.
  6. 6
    SaveClick Save in the top toolbar to apply the change.
Before you reactivate: A device left as Not Active cannot process credit cards. When the machine returns to service, return to Administration ► Devices and change Status back to Active.
*A reactivation charge is applicable; for more details, speak with your local Nayax partner or Nayax Support.
⚠ If the activation option is greyed out, this is due to a compliance restriction on your account, not a permissions or browser issue. Contact Nayax Support directly for assistance.
You’ll know it worked when…

The Status field shows “Not Active” after saving. The device will no longer appear on your next billing statement. Verify at the start of your next billing cycle that the device has been removed from the statement.

Quick reference | Which action do I need?
Goal Action Path Billing?
Hide a machine from active dashboard view Deactivate machine Operations ► Machines No change
Stop billing for a card reader Set device to Not Active Administration ► Devices Removed
Seasonal shutdown - stop billing and clean dashboard Both steps required Operations, then Administration Removed
Bring a machine back into service Set device back to Active Administration ► Devices Resumes

 

FAQ

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How to Set a Device to Inactive | AdministrationHow to Activate or Deactivate a Machine | Operations