How to Set a Device to Inactive | Administration

This guide will show you how to set a device as inactive to prevent future billing of the card reader when not in use. If the activation option is unavailable, it may be due to compliance restrictions. In that case, please contact Nayax Support.

2

Click Administration

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On the Dashboard of your Nayax Management Suite click the Administration Tab from the top menu.

3

Click Devices

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Click on Devices from the drop-down menu as highlighted.

4

Locate your Operator

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Type in your Operator name and any other fields to locate your machine and press search as highlighted in RED on the visual.

5

Locate Device in Hierarchy

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Locate and click on the Device from the hierarchy.

6

Scroll to Status

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On the main General section, scroll to Status field, change the status field by clicking on the arrow to reveal the drop-down menu.

7

Select Not Active

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On the main General page, change the status field by clicking on the arrow to reveal the drop-down menu. Select Not active as highlighted in RED on the visual.

8

Click Save

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Click Save to apply the changes. 

9

Device Now Inactive

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Your device is now inactive and will not appear on your monthly billing statement. 

To use the card reader again, change its status back to active; otherwise, it will be unable to process credit cards and will show a not active message. 

 

Please Note: If the activation option is unavailable, it may be due to compliance restrictions. In that case, please contact Nayax Support for assistance.