📠Why & How: Prepaid Reports Overview

Complete guide to Prepaid reports in Nayax Core. Find the right report for cardholder disputes, card sales analysis, and access requirements.

General

REPORTS & SUPPORT

Prepaid Reports Overview

Nayax Core includes a dedicated set of reports for Prepaid operators. These reports give you full visibility into card activity, credit movements, and sales performance - so you can spot trends, investigate issues, and keep your Prepaid program running smoothly.

This article is your starting point. It explains which reports are available, what each one shows, and when to use it.

INFO

All three reports described here are accessed from Reports > Card Reports in Nayax Core. Standard Operator access is sufficient - no additional roles are required.

Prepaid Card Reports - Nayax Core includes a full suite of reporting and analytics tools that give you visibility into your sales, transactions, commissions,

Report Name	What It Shows	Navigation Path	When to Use
Card Sales Details	Transaction-by-transaction view of all Prepaid card activity, including machine name, settlement amount, Prepaid credit used, revalue credit used, product, and physical card type.	Reports > Card Reports > Card Sales Details	Resolving cardholder disputes. Investigating a specific transaction by date, machine, or card.
Sales by Location	Prepaid card sales grouped by client, machine location, and machine group. Shows sales count and total revenue per site.	Reports > Card Reports > Sales by Location	Comparing site performance. Spotting underperforming locations. Supporting client reviews.
Sales by Price	Prepaid transactions grouped by the product price charged at the machine. Shows count and revenue per price point.	Reports > Card Reports > Sales by Price	Identifying highest-volume price points. Spotting pricing anomalies. Aligning reward thresholds.

Quick Navigation Guide - Use this reference when you know what you need but want to get there fast.

I want to...	Go to this report	See this article
Investigate a specific Prepaid card transaction	Card Sales Details	How to View a Card Sales Details Report
Resolve a cardholder dispute	Card Sales Details	How to View a Card Sales Details Report
Compare Prepaid sales across my sites	Sales by Location	How to View Prepaid Sales by Location Report
Identify underperforming locations	Sales by Location	How to View Prepaid Sales by Location Report
See which product prices drive the most Prepaid activity	Sales by Price	How to View Prepaid Sales by Price Report
Align my reward program threshold to actual spending patterns	Sales by Price	How to View Prepaid Sales by Price Report

User Roles & Access Requirements - All three Prepaid card reports require Standard Operator access, which is the default for all operator accounts. No additional roles are needed.

Report		Required User Role	How to Request Access
Card Sales Details		Standard Operator access	Default for all operator accounts
Sales by Location		Standard Operator access	Default for all operator accounts
Sales by Price		Standard Operator access	Default for all operator accounts
	WARNING If any of these reports are not visible in your account, contact your Nayax account administrator or the Nayax support team. Do not share login credentials with other users to access reports - instead, request the appropriate role.

FAQ

What is the difference between Prepaid Credit and Revalue Credit in reports?

Why are some reports not visible in my account?

Can I filter all reports to show only Prepaid transactions?

What export formats are available?

Do these reports work in both Classic Core and New Core?

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