Financial review
Nayax checks that there are no outstanding balances or pending payments on the devices being transferred. Any open amounts must be resolved before the transfer can proceed.
Nayax UK & Ireland | Understanding the KYC Verification Process
Before your Nayax device goes live, UK law requires identity and business verification. This guide covers the documents you need, by business type, and how the 7-step KYC process works from start to approval.
General
How to Transfer a Nayax Device to Another Operator (UK)
Transfer ownership of a Nayax device from one operator to another. This guide covers everything both parties need to complete the transfer form, what Nayax reviews after submission, and how long to expect the process to take. UK operators only.
1
In the UK, Nayax works predominantly through a network of resellers. When you sell or transfer a device, your original reseller initiates the transfer on your behalf. You cannot request this transfer directly through Nayax Core or by contacting Nayax UK Support.
1
Seller contacts reseller
2
Reseller initiates transfer
3
Buyer completes KYC
4
Transfer confirmed
Do not contact Nayax UK directly to initiate a transfer. Transfers must be started by your reseller. Contacting Nayax Support first will not start the process - you will be directed back to your reseller.
Distributors: You are the entry point for all UK device transfers. When an operator contacts you to sell or transfer a device, you initiate the process on their behalf. If a transfer request comes into Nayax UK directly, the team will refer the operator back to you.
2
Selling operator
What you need to provide
The serial number of each device being transferred - found on the physical label on the device and in your Nayax Core account
Your Operator ID (also called DCS ID or Customer ID) - found in your Clearing Contract or Billing Report
Confirmation that there are no outstanding balances on the devices being transferred
Your Operator ID (also called DCS ID or Customer ID) - found in your Clearing Contract or Billing Report
Confirmation that there are no outstanding balances on the devices being transferred
Buying operator
What the buyer needs to prepare
If the buyer already has a Nayax account, their Operator ID
If the buyer is new to Nayax, they must complete the full onboarding process, including KYC/AML verification, before the device can be transferred to their account. The device cannot be activated under the new owner until this is done.
See: Nayax UK | Understanding the KYC Verification Process
If the buyer is new to Nayax, they must complete the full onboarding process, including KYC/AML verification, before the device can be transferred to their account. The device cannot be activated under the new owner until this is done.
See: Nayax UK | Understanding the KYC Verification Process
Not sure who your reseller is? Contact Nayax UK Support on 0203 455 4800 (Ext 2) or email [email protected] with your device serial number. The Support team can identify your original reseller and give you their contact details.
3
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1Locate the device's serial number. This is on the physical label on the device. You can also find it in Nayax Core under your device list.
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2Contact your original reseller and provide them with the device serial number and your Operator ID. Ask them to initiate the transfer on your behalf.
If you do not know who your reseller is, contact Nayax UK Support at [email protected] or call 0203 455 4800 Ext 2 with your serial number. They will identify your reseller and provide their contact details. -
3Confirm with the reseller that there are no outstanding balances on the devices being transferred. Any unpaid invoices must be resolved before the transfer can proceed.
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4Provide the reseller with the buyer's contact details so they can reach out to the new owner to begin their part of the process.
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5Once the transfer is complete, Nayax removes the device from your Core account. You will receive confirmation when this has been done.
4
The buyer's journey depends on whether they already have a Nayax account.
Buyer - existing Nayax customer
Already has an Operator ID
The reseller adds the device to the buyer's existing Nayax Core account using their Operator ID.
The buyer does not need to repeat KYC. The process is fast once the reseller has both Operator IDs and the serial numbers.
The buyer can activate and manage the device under their account once the transfer is confirmed.
The buyer does not need to repeat KYC. The process is fast once the reseller has both Operator IDs and the serial numbers.
The buyer can activate and manage the device under their account once the transfer is confirmed.
Buyer - new to Nayax
No Operator ID yet
The buyer must complete full onboarding before the device can be transferred to their account. This includes:
- KYC/AML verification (up to 7 working days)
- Signing the Service Agreement and Clearing Agreement
- Receiving their Operator ID and Core login
The device transfer cannot be finalised until onboarding is complete. The reseller will coordinate this with the buyer.
- KYC/AML verification (up to 7 working days)
- Signing the Service Agreement and Clearing Agreement
- Receiving their Operator ID and Core login
The device transfer cannot be finalised until onboarding is complete. The reseller will coordinate this with the buyer.
The device cannot be activated under the new owner until their KYC is approved. If the buyer is new to Nayax, plan for up to 7 working days for KYC verification in addition to the transfer processing time. See the KYC Verification Process guide for what the buyer will need to prepare.
5
Account update
Once financial clearance is confirmed and the buyer's account is ready, Nayax removes the device from the seller's Core account and adds it to the buyer's. Both parties receive confirmation when the transfer is complete.
Processing time
The reseller side of the process is fast. The overall timeline depends on whether the buyer is new to Nayax. If the buyer needs to complete KYC, add up to 7 working days. If there are outstanding balances or compliance requirements, additional time may be needed.
Checking your transfer status. Contact your reseller first for a status update. If you cannot reach your reseller or need Nayax to assist, email [email protected] with your device serial number and Operator ID.
What Happens After Submission
Once Nayax receives both completed forms, the transfer goes through a two-stage internal review.
Financial Review
Nayax verifies that there are no outstanding balances or pending payments associated with the devices being transferred. Any open amounts must be resolved before the transfer can proceed.
Account Setup
Once financial clearance is confirmed, the team completes the ownership update in the system and finalizes the transfer to the new operator's account.
Checking your status: To get an update on your transfer, contact Nayax Support (UK). See the contact details below.
đąPhone: 0203 455 4800
Ext 1 Technical Support [email protected]
Ext 2 Onboarding & KYC [email protected]
Ext 3 Finance, Admin & KYC [email protected]
Ext 4 Shipping & Returns [email protected]
Ext 5 Sales
Ext 2 Onboarding & KYC [email protected]
Ext 3 Finance, Admin & KYC [email protected]
Ext 4 Shipping & Returns [email protected]
Ext 5 Sales
Processing Time
Timeline & Delays
1â2
weeks
standard processing time
standard processing time
Plan ahead: Initiate the transfer well in advance of any planned operational changes, as processing may take longer if there are outstanding balances or compliance requirements.
Common reasons for delays
| Possible Cause | What to Do |
|---|---|
|
|
Confirm that both the Transferring and Receiving operators have submitted their completed sections of the form. |
|
|
Check whether there are any unpaid invoices or pending payments associated with the devices being transferred. |
|
|
In some cases, additional documentation or verification may be required. Contact Nayax Support for details on what is needed. |
Completion
Result
đ Transfer Complete
Once the transfer is finalized, the device is removed from the Transferring Party's Nayax Core account and added to the Receiving Party's account. The new owner can then activate and manage the device under their Operator ID. Both parties typically receive confirmation from the Nayax team when the transfer is complete.
The transfer has been pending for more than 2 weeks.
Contact Nayax Support (UK) at 0203 455 4800 (Ext 2 - Onboarding Support) or email [email protected] to request a status update. Common causes include an outstanding account balance, a missing form submission from one party, or a compliance hold requiring additional documentation.
The Receiving Party cannot access their section of the form.
The Transferring Party must fully submit their section before the Receiving Party's portion becomes available. Confirm the Transferring Party has submitted, then try accessing the form again.
I don't know my Operator ID (DCS ID).
Your Operator ID appears in your Clearing Contract and Billing Report as the Nayax Core ID or Customer ID. You can also locate it through Nayax Core follow the How to Locate an Operator ID
The Receiving Party doesn't have a Nayax Operator ID yet.
If the new owner is not yet a Nayax customer, they should select "Register Here" on the transfer form to create a new Nayax Core account. Both parties must have an Operator ID before the standard transfer process can be completed.
I'm not sure if there's an outstanding balance on my account.
Log in to Nayax Core and check your Billing Report for any unpaid invoices. Alternatively, contact Nayax Support (UK) on 0203 455 4800 (Ext 3 - Finance & Admin) or email [email protected] - they can verify your account status and confirm whether any balance needs to be cleared before the transfer proceeds.
FAQ
FAQ
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