Last Alerts | Operations
The Last Alerts report in the Energy Core displays all the alerts related to a specific charger
Locate your charger in the Energy Core.
The Last Alerts report will display.
Common Alerts
|
event code |
event type |
Event description |
(i) Alert description |
Action Items |
|
384 |
Alert |
מסוף מוגדר כרב-ספק /מוטב - חסר מספר ספק/מוטב |
No actor-level vendor number was entered |
Please contact support |
|
451 |
Alert |
שגיאה במהלך בנית רשומת עסקה |
Credit error, transaction can not be closed |
Please contact support |
|
770 |
Info |
Device not allowed to bill this type of card |
Please verify that both operator and charge point accept this type of payment method |
|
|
996 |
Info |
Billing provider does not support EMV transactions |
Please contact support |
|
|
18 |
Info |
Transaction was cancelled |
transaction was cancelled due to unknown reason |
Please contact support |
|
29 |
Alert |
Negative Credit for Prepaid Card |
Go to 'cards' > Select the specific card > Go to 'Change Credit' tab > Insert credit money and click 'Change Credit' |
|
|
991014 |
Alert |
MQTT Connected |
The device is able to collect data sending from the server |
|
|
991013 |
Alert |
MQTT not connected |
The device isn't able to collect data sending from the server |
|
|
96 |
Info |
Connection Established To IP/DNS |
||
|
750 |
Info |
Firmware Version Number Is dif |
mismatch between main version and POS version |
Please send the device's version update again |
|
803 |
Info |
FTP: File Download Complete |
File download from FTP server to the Amit completed. |
|
|
7 |
Alert |
Leakage Current (RCD) |
RCD detected leakage current - EVSE stoped charging - it will try to charge again after 1 minute for a maximum of 5 times |
Contact support |
|
4 |
Alert |
High Temperature |
Temperature inside of the EVSE goes over 85°C - it will stop signaling when temperature gets back under 85. |
Contact support |
|
24 |
Info |
Relay B could not close - working in 1 phase |
Problem with the relay which connect phases 2 and 3. As a result charging with 1 phase only. |
Contact support |
|
13 |
Info |
EV Telemetry |
||
|
1 |
Info |
Application Initiated |
Android application restarted |
|
|
14 |
Info |
Connector 1 Plug in |
connector 1 (=left) was plugged IN |
|
|
17 |
Info |
Connector 1 Plug out |
connector 1 (=left) was plugged OUT |
|
|
15 |
Info |
Connector 2 Plug in |
connector 2 (=right) was plugged IN |
|
|
18 |
Info |
Connector 2 Plug out |
connector 2 (=right) was plugged OUT |
|
|
2 |
Alert |
Door Event |
sensor alert: EV Meter back board was opened |
|
|
6 |
Alert |
High voltage\not grounded properly |
Voltage has to go around 270V (15% over regular) to trigger overvoltage - it will stop signaling when voltage gets back to normal. |
Contact support |
|
10 |
Info |
Connection Error with the charger |
The communication between the charger and the device was lost |
Restart the charge point, If the problem still persist, contact support |
|
23 |
Alert |
Communication failure with the vehicle |
The communication between the charger and the vehicle was lost |
Restart the charge point, and check that the cable plug is inserted all the way in. If the problem still persists, contact support |
|
8 |
Alert |
Relay error |
Relay error (switching component inside of the EVSE) is malfunctioned: could be stuck open or close. |
Contact support |
|
20 |
Alert |
Ground Failure |
PE wire is not connected |
This event requires the care of an electrician to check connection the of the PE wires |
|
30 |
Info |
Boot Notification |
Charge Point reset |
|
|
40 |
Info |
3rd Party OCPP Server sent an Error |
Contact support |
|
|
12 |
Info |
Low voltage |
common alert when connecting/charging on a single phase |
|
|
34 |
Info |
Stop Transaction |
||
|
19 |
Info |
Connector Plug out |
||
|
16 |
Info |
Connector Plug in |
||
|
33 |
Info |
Start Transaction |
Start charging |
|
|
22 |
Info |
BLE-Device connection disconnected |
Communication between AMIT and BLE is lost |
1. Upgrade to the latest version of AMIT device 2. Use the app to check if BLE is visible (add new charger page) |
|
21 |
Info |
BLE-Device connection established |
Communication between AMIT BLE established |
|
|
31 |
Info |
Charger Status |
Available - Idle mode |
When faulted, contact support |
|
Preparing - After nozzle insertion (charger machine) and before start charging |
||||
|
Charging - Charging started |
||||
|
Suspended EV - Car prevents charging |
||||
|
Suspended EVSE - Charger prevents charging (warnings) |
||||
|
Finishing - After charging session stopped, and nozzle is still connected, or the settlement is not done |
||||
|
Reserved - Charger was reserved. Will not be implemented in this phase |
||||
|
Unavailable - change in status derived from DCS \ 3rd party OCPP Server |
||||
|
Faulted - charger is faulted |
||||
|
110 |
Info |
FW Update OK |
||
|
31 |
Alert |
Reboot |
Device Reboot, if FW update was sent to the device, it will download it once it boots |
|
|
5 |
Info |
Remote Restart |
remote command to restart charge point |
|
|
24 |
Alert |
Charge Point Power Up Occurred |
||
|
22 |
Alert |
No Charge Point Communication |
The charge point communication with the internet was lost |
1. reset the charge point 2. shut the power to the charge point for 2 minutes 3. Contact support |
|
26 |
Alert |
Reader State Error |
The Card Reader is faulted, usually a reset will resolve it |
1. reset the charge point 2. Contact support |
|
135 |
Alert |
POS Unexpected Failure |
The device will go into reset for problem resolution |
1. reset the charge point 2. Contact support |
|
1 |
Info |
RFID Card does not exist |
The RFID card is not registered in the system. Use the decimal number shown in the event data to regiser it |
If you need further assistance, go to "add new prepaid card / RFID sticker" |
|
2 |
Info |
RFID Card blocked |
This occurs when card has 'expired' or is 'not active'. Resolve it by going to 'consumers' -> 'cards' then change the card status accordingly |
|
|
109 |
Info |
Machine RSSI is below threshold |
Low reception alert: the RSSI should be over 10 in order to obtain good reception |
Contact support |
|
11 |
Info |
missing phase |
||
|
9 |
Alert |
general message |
||
|
842 |
Alert |
Card is not allowed due to charge point group limitation |
Resolve it by going to the 'consumers' -> 'cards' then check the box of the specific charge point group under 'group/location limits' |
|
|
1 |
Info |
AAC REPORT - before authorization |
card reader could not read the card well |
send the charging station the 'Card Readers' configuration again |
Thank you!
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