US & Canada | Device Transfer Guide: Transferring Your Nayax Device to Another Operator
Follow this protocol to securely transfer a Nayax device between customers and ensure the new owner can activate and manage it under their Operator ID. Only Applicable for United States & Canada regions.
General
How to Transfer a Nayax Device to Another Operator (US & Canada)
Transfer ownership of a Nayax device from one operator to another. This guide covers everything both parties need to complete the transfer form, what Nayax reviews after submission, and how long to expect the process to take.
Before You Start
- Both the Transferring Party (current owner) and the Receiving Party (new owner) each have a Nayax Core Operator ID (also called DCS ID or Customer ID).
- You have the serial number of each device being transferred.
- You know the total number of devices you are transferring.
- You have all business names registered with Nayax for your account.
- Any outstanding balances or unpaid invoices on the account have been resolved.
- Your Operator ID (Nayax Core ID / DCS ID) found in your Clearing Contract or Billing Report.
- You can also follow the How to Locate an Operator ID guide in Nayax Core Administration.
- All business names registered with Nayax on your account.
- The total number of devices being transferred.
- The serial number of each device being transferred.
Submit the Transfer Form
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1
Open the Device Transfer Form - Customer to Customer using the official link provided by Nayax Support or your account representative.
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2
Transferring Party: Complete your section of the form first. You will need your Operator ID, all registered business names, the total device count, and the serial number of each device being transferred.
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3
Once the Transferring Party has submitted their section, share the form with the Receiving Party so they can complete their portion.
Tip: Coordinate with the other party before you begin - have all serial numbers and Operator IDs ready to avoid delays mid-form. -
4
Receiving Party: Complete your section of the form, providing your own Operator ID, business names, and confirming the devices being transferred.
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5
Submit the completed form. Both parties' submissions are required before Nayax can begin processing.
What you should see: Both parties receive confirmation that their form has been submitted. Nayax will begin the internal review once both submissions are received.
What Happens After Submission
Once Nayax receives both completed forms, the transfer goes through a two-stage internal review.
Nayax verifies that there are no outstanding balances or pending payments associated with the devices being transferred. Any open amounts must be resolved before the transfer can proceed.
Once financial clearance is confirmed, the team completes the ownership update in the system and finalizes the transfer to the new operator's account.
Timeline & Delays
standard processing time
Common reasons for delays
| Possible Cause | What to Do |
|---|---|
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Confirm that both the Transferring and Receiving operators have submitted their completed sections of the form. |
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Check whether there are any unpaid invoices or pending payments associated with the devices being transferred. |
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In some cases, additional documentation or verification may be required. Contact Nayax Support for details on what is needed. |
Result
Once the transfer is finalized, the device is removed from the Transferring Party's Nayax Core account and added to the Receiving Party's account. The new owner can then activate and manage the device under their Operator ID. Both parties typically receive confirmation from the Nayax team when the transfer is complete.
Troubleshooting
The transfer has been pending for more than 2 weeks.
Contact Nayax Support at 410-666-3800 or [email protected] and ask for a status update. Common causes include an outstanding account balance, a missing form submission from one party, or a compliance hold requiring additional documentation.
The Receiving Party cannot access their section of the form.
The Transferring Party must fully submit their section before the Receiving Party's portion becomes available. Confirm the Transferring Party has submitted, then try accessing the form again.
I don't know my Operator ID (DCS ID).
Your Operator ID appears in your Clearing Contract and Billing Report as the Nayax Core ID or Customer ID. You can also locate it through Nayax Core follow the How to Locate an Operator ID guide.
The Receiving Party doesn't have a Nayax Operator ID yet.
If the new owner is not yet a Nayax customer, they should select "Register Here" on the transfer form to create a new Nayax Core account. Both parties must have an Operator ID before the standard transfer process can be completed.
I'm not sure if there's an outstanding balance on my account.
Log in to Nayax Core and check your Billing Report for any unpaid invoices. Alternatively, contact Nayax Support (US & Canada) - they can verify your account status and confirm whether any balance needs to be cleared before the transfer proceeds.
FAQ
FAQ
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