US & Canada | Device Transfer Guide: Transferring Your Nayax Device to Another Operator
Follow this protocol to securely transfer a Nayax device between customers and ensure the new owner can activate and manage it under their Operator ID. Only Applicable for United States & Canada regions.
General
How to Transfer a Nayax Device to Another Operator (US & Canada)
Follow this protocol to securely transfer a Nayax device between customers and ensure the new owner can activate and manage it under their Operator ID.
Before You Start
- 1Both the Transferring Party (current owner) and the Receiving Party (new owner) each have a Nayax Core Operator ID (also called DCS ID or Customer ID).
- 2You have the serial number of each device being transferred.
- 3You know the total number of devices you are transferring.
- 4You have all business names registered with Nayax for your account.
- 5Any outstanding balances or unpaid invoices on the account have been resolved.
- Your Operator ID (Nayax Core ID / DCS ID), found in your Clearing Contract or Billing Report. You can also follow the How to Locate an Operator ID guide in Nayax Core Administration.
- All business names registered with Nayax on your account.
- The total number of devices being transferred.
- The serial number of each device being transferred.
Submit the Transfer Form
What Happens After Submission
Once Nayax receives both completed forms, the transfer goes through a two-stage internal review.
Timeline & Delays
standard processing time
Common reasons for delays
| Possible Cause | What to Do |
|---|---|
| Forms have not yet been received from both parties | Confirm that both the Transferring and Receiving operators have submitted their completed sections of the form. |
| Outstanding balance on the account | Check whether there are any unpaid invoices or pending payments associated with the devices being transferred. |
| Compliance hold | In some cases, additional documentation or verification may be required. Contact Nayax Support for details on what is needed. |
Result
Contact Nayax Support at 410-666-3800 or [email protected] and ask for a status update. Common causes include an outstanding account balance, a missing form submission from one party, or a compliance hold requiring additional documentation.
The Transferring Party must fully submit their section before the Receiving Party's portion becomes available. Confirm the Transferring Party has submitted, then try accessing the form again.
Your Operator ID appears in your Clearing Contract and Billing Report as the Nayax Core ID or Customer ID. You can also locate it through Nayax Core โ follow the How to Locate an Operator ID | Administration guide for step-by-step instructions.
Log in to Nayax Core and check your Billing Report for any unpaid invoices. Alternatively, contact Nayax Support (US & Canada) at 410-666-3800 โ the team can verify your account status and confirm whether any balance needs to be cleared before the transfer proceeds.
No. AMIT device ownership cannot be transferred between operators. This transfer process does not apply to AMIT devices. Contact Nayax Support for guidance on your available options.
Yes. Both the current owner (Transferring Party) and the new owner (Receiving Party) must have a Nayax Core Operator ID to complete the transfer form. You can find your Operator ID in your Clearing Contract or Billing Report, where it appears as the Nayax Core ID or Customer ID, or view How to Locate an Operator ID.
The standard processing time is 1 to 2 weeks. Transfers may take longer if there are outstanding financial balances on the account or additional compliance requirements that need to be resolved. We recommend initiating the transfer well in advance of any planned operational changes.
Both parties must provide: Nayax Core Operator ID (DCS ID); all business names registered with Nayax; the total number of devices being transferred; and the serial number of each device. The Transferring Party must complete its part first before the Receiving Party can begin.
This applies only when both parties are existing Nayax customers. If the buyer is a new customer and does not yet have a Nayax Core ID (DCS ID), they should select the "Register Here" option instead.
The most common reasons are: both forms haven't been received yet, there's an outstanding balance or unpaid invoice on the account, or a compliance hold requires additional documentation. Contact Nayax Support (US & Canada) for a status update and next steps.
Your Operator ID appears in your Clearing Contract and Billing Report as the Nayax Core ID or Customer ID. You can also locate it through Nayax Core โ follow the How to Locate an Operator ID guide.
If the new owner is not yet a Nayax customer, they should select "Register Here" on the transfer form to create a new Nayax Core account. Both parties must have an Operator ID before the standard transfer process can be completed.
Log in to Nayax Core and check your Billing Report for any unpaid invoices. Alternatively, contact Nayax Support (US & Canada) โ they can verify your account status and confirm whether any balance needs to be cleared before the transfer proceeds.
No. AMIT device ownership cannot be transferred between operators. This transfer process does not apply to AMIT devices. Contact Nayax Support (US & Canada) for guidance on your available options.
Yes, but they must first register and obtain a Nayax Core Operator ID. On the transfer form, the new customer should select the "Register Here" option. The standard Customer-to-Customer transfer process only applies when both parties already have an Operator ID.
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