Understanding Reports & Invoices | Nayax AU
This section covers Nayax billing and finance how to access and read reimbursement reports, understand invoice types, track payment timing, and raise disputes. Use the cards below to find the right guide or browse FAQs for quick answers.
General
This section covers everything related to Nayax billing and finance, including how to access and read your reimbursement report, what each invoice type means, when payments are collected, and how to raise a dispute.
Quick Reference
| Task | Where to go | Key fact |
|---|---|---|
| Get my reimbursement report | Access a Reimbursement Report | Visit financereports.nayax.com - separate from Nayax Core |
| Understand my payout figures | How to Read Your Nayax Reimbursement Report | Nayax AU | Nayax settles on a T+2 basis (AU business days) |
| Understand my AML / KYC invoice | Understanding Your Invoices | One-time charge - auto direct debited on due date |
| Understand my Monthly Service Fee invoice | Understanding Your Invoices | Arrives 1st week of month - direct debited on the 20th |
| Understand my Monthly Processing Fee invoice | Understanding Your Invoices | Reference only - already deducted from settlements |
| Raise a billing dispute | Disputes & Discrepancies | Must be raised within 15 days of invoice receipt |
15-day rule - applies to all Nayax invoices. Any discrepancy must be raised with your local Nayax office within 15 days of receiving the invoice. After this window, the invoice is considered accepted.
FAQ
FAQ
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