Your reimbursement report is available at financereports.nayax.com, a separate system from Nayax Core. You need your Nayax ID and the email address registered with your account. See How to Access a Reimbursement Report for the full process.

Allow approximately 10 minutes after submitting the request. The report is sent to the email address associated with your Nayax Core account. If it has not arrived after 10 minutes, check your spam folder before re-requesting.

Nayax processes reimbursements on a T+2 basis, sales from a given day are deposited two business days later. Australian public holidays are excluded and shift payouts to the next working day. Your report includes a colour-coded weekly clearing table mapping each sales day to its deposit day.

Review the Adjustments section of your report, chargebacks, refunds, and rolling balance items all reduce the deposited amount. If figures still don't reconcile after reviewing, use the Finance Query link at the bottom of the report within 30 days of the report issue date. See How to Read Your Nayax Reimbursement Report for a step-by-step guide.

Reimbursed sales include credit card, AMEX, Monyx Wallet, and alternative payment methods processed through Nayax. Non-reimbursed includes Direct Credit Card Sales, Prepaid Cards, and MobilePay, depending on your contract. These are settled differently and excluded from the reimbursement payout total.

You will receive up to three invoice types: a one-time AML/KYC Onboarding invoice at account activation, a monthly Monthly Service Fee (MSF) invoice for device license and merchant account fees, and a monthly Monthly Processing Fee (MPF) invoice for reference only, no payment required as fees are already deducted from daily settlements. See the Overview to Understanding Your Nayax Invoices.

AML (Anti-Money Laundering) and KYC (Know Your Customer) verification is a mandatory regulatory requirement for activating any Nayax account. The one-time onboarding fee covers this verification process. It appears as item 70007 on your first invoice and is collected automatically via Direct Debit on the due date shown on the invoice.

No. The Monthly Processing Fee invoice carries a PAID IN FULL stamp and shows a $0.00 Balance Due. Processing fees are collected incrementally from your daily settlements throughout the month. By the time the invoice arrives, payment is already complete. Keep it for your records only.

The Monthly Service Fee invoice arrives in the first week of the month. Payment is automatically direct debited from your nominated bank account on the 20th of that month. No manual action is needed, the invoice carries a DO NOT PAY stamp. Ensure your account is funded before the 20th to avoid a $15 rejection fee.

A $15 fee is charged when a Direct Debit attempt fails, typically due to insufficient funds in your nominated bank account. This applies to any invoice marked with the Direct Debit stamp. Ensure your account is funded before the due date shown on the invoice to avoid this charge.

All invoice disputes must be raised with your local Nayax office within 15 days of receiving the invoice. After this window, the invoice is considered accepted, and disputes may not be processed. For AU operators, contact Nayax on 1300 34 34 84 or via your account manager.

The MSF is calculated based on devices active during the prior billing month. A device active for any part of that month may be included. Log in to Nayax Core, verify your machine status for the relevant period, and contact your local Nayax office within 15 days of receipt if the count is incorrect.

Contact your local Nayax office for all billing and finance enquiries. For AU operators: 1300 34 34 84, or via your account manager. For report-specific questions, use the Finance Query link at the bottom of your reimbursement report.