How to Create, Approve and Decline Refunds | Reports
This guide will walk you through a series of actions in the Nayax Core application to handle refunds efficiently.
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Video Guide
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Click Reports Tab
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On the Dashboard of your Nayax Core management suite click on the reports tab
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Click Online Reports
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Click Online Reports from the drop down menu
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Click on Dynamic Transactions Monitor from the drop down menu
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Click on Dynamic Transactions Monitor from the drop down menu.
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Click on time interval field for the drop down menu to open
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Click on time interval field for the drop down menu to open
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Scroll and select the time interval to locate the refund
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Scroll and select the time interval to locate the refund from the drop down menu.
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Click View Report Button
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Click View Report Button
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Locate the transaction
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Locate the transaction you want to refund as highlighted in red on the visual and right click on it for a pop up window to appear.
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Pop up window
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A pop up window will appear make your selections for the refund whether full or partial as highlighted in RED on the visual.
Then fill in the reason for refund in the text box as highlighted in PURPLE on the visual this is a mandatory field.
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Request refund
Image AttachedOnce you are ready to proceed click the refund request button.
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Confirm refund request
Image AttachedConfirm by clicking refund request. Now we need to authorise the refund.
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Authorise refund
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Authorise refund by back on the main screen click on the status field for the drop down menu to open.
Uncheck the all box as highlighted in RED on the visual.
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Check the Refund Requested Box
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Then scroll down to Refund Requested option and click on the checkbox.
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Click View Report Button
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Click View Report Button
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Approve/Decline Refund
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Locate the refund request and right click to open a pop up of options and click on approve or decline the refund as highlighted in RED on the visual.
Thank you!
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