How to Configure your Machine for Pre-Selection Payment Flow | Operations
The Pre-Selection Payment Flow enhances customer satisfaction in retail-like environments by prioritizing browsing and selection. It works best in low-risk settings where customers finalize product choices before paying.
What is Pre-selection
Why use pre-selection?
Pre-selection lets customers browse and select their product before any payment interaction takes place. This is the natural flow for most vending environments -- the customer sees what they want, taps to select it, and only then completes payment for that exact item.
Because the product and price are known before authorization, pre-selection works best in low-risk settings where transactions are straightforward and the final amount is always fixed at the point of selection. It improves the customer experience by making purchasing feel intuitive and familiar.
This guidePre-Selection
Customer selects product first, then pays the exact product price.
Best for: standard vending, kiosks, retail-like environments with fixed prices.
Pre-Authorization
Card is authorized for a hold amount first, then the final charge is captured after the vend.
Best for: fuel pumps, car rentals, usage-based services with variable final amounts.
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