How to Grant Tickets to a User | Visitors
1
Video Guide
2
Click Visitors
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From the tigapo homepage, click on Visitors in the side menu as highlighted in GREEN.
3
Search or Scan a User
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Search for a user by typing their name or using the enrollment reader to scan their tag, as shown on the visual. For app users scan the QR code displayed on the reader screen.
4
User Page
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Once the user has been identified the user page will open and display their activity.
5
Tickets Section
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To grant tickets to this user go to the tickets section highlighted in GREEN.
6
Search Machine
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Input the number of tickets to grant for this user and then in the field below search for the specific machine as highlighted in GREEN from which the user received tickets from. If you don't select a machine these tickets will be considered free tickets and require a manager pincode to proceed.
7
Select Machine
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A list of machines from your location will open in the dropdown menu, locate the machine by typing its name or scrolling through the options.
8
Click Add Button
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Once you have located the machine from which the tickets were won click the Add button to complete the process and grant the user their tickets as highlighted in BLUE.
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